ABOUT US

UJET is the world's first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world's largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

OPPORTUNITY 

We are looking for an IT Support Specialist to be responsible for the day-to-day technology needs of UJET's employees. You will be the first point of contact for all things IT. You'll be working closely within your team and with other departments to keep the day-to-day IT systems and services running smoothly. This position must be based out of our San Francisco office but may be compatible with an occasional remote work schedule.

RESPONSIBILITIES

• Triage and remediate IT support tickets for a business with over 150 employees.
• Provision equipment, services, and software for employees and contractors.
• Monitor and maintain corporate network devices, conference room devices.
• Maintain accurate inventory of computer hardware and accessories.
• Provide technical support related to hardware (laptops, mobile devices, printers), software, and SaaS products.
• Escalate requests to IT leadership or other departments that manage SaaS relationships
• Assist in creating training materials pertaining to computer troubleshooting and usage

REQUIREMENTS

• 3+ years of experience in configuring and troubleshooting macOS and mobile (iOS/Android) devices.
• 1+ years of experience as a domain administrator in Google Workspace and/or Office 365.
• Familiarity with MDM (Kandji, Intune, Jamf, Airwatch, etc.) to install and configure all corporate endpoints.
• Experience troubleshooting audio/video conferencing applications (Zoom, Google Meet, Webex) and VOIP services (Zoom Phone, Dialpad, RingCentral).
• Experience with corporate networks (VLAN, Wi-Fi, VPN, DNS, DHCP).
• Is a great communicator and a strong team player.

NICE TO HAVE

• Apple Certified Support Professional (ACSP) certification 
• Previous scripting experience (bash, python, etc.) 
• Experience managing SAML Single Sign-On IdP services (Google Identity, Okta, OneLogin, etc.)
• Experience with security and privacy audits, such as SOC 2.
• Experience with supporting international or remote employees.

UJET IS AN EQUAL OPPORTUNITY EMPLOYER

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it's too good and too important to not repeat).

COMPLIANCE RESPONSIBILITIES

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

WHY UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!