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Strategic Operations Developer

UJET

Strategic Operations Developer

National
Full Time
Paid
  • Responsibilities

    ABOUT US

    UJET is the world's first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world's largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

    OPPORTUNITY 

    The UJET team is growing and we are looking for an experienced Developer with a strong technical background in contact center and adjacent technologies to join our Strategic Operations team. Your mission will be to lead the development of our applications in relation to our technical alliance partners. You will have a massive impact on the company trajectory as you will help to define strategy, build products, and implement big ideas that will fuel UJET's next phase of growth.

    RESPONSIBILITIES

    • Lead technical discussions with prospective Alliance partners to define the feature requirements and integration strategy to maximize the market value of the combined solutions.
    • Collaborate with the executive team to identify meaningful and impactful partnerships and integration opportunities that expand UJET's solution portfolio and provide an amazing end-to-end user experience.
    • Lead the development effort and direct internal engineering resources when needed to accelerate high priority initiatives.
    • Write clean and solid code that interacts with our other services and components.
    • Work with Product Marketing and Sales Engineering to define high-impact use cases and develop the supporting product demos to enable Sales.
    • Develop code snippets, documentation, whitepapers, how-to guides, and other technical artifacts that will make it easier for technology partners to build integrations with UJET
    • Find ways to spread learning across the organization (give internal talks, contribute to internal blogs, etc.)

    REQUIREMENTS

    • Bachelor's degree in Engineering and/or Computer Science with an excellent academic record
    • 7+ years of experience in software development
    • Must have a track record of success shipping and scaling apps with a proven impact on business value
    • Experience leading and managing a team of developers and designers taking on multiple projects
    • Working experience around a breadth of data stores including MySQL, NoSQL, Redis or Elasticsearch
    • Efficiency in software best practice and tools like Git, Docker, CI, 12factor, etc
    • Previous experience in designing and scaling microservice architecture
    • Capable of writing optimal code in at least one stack (Java, Go, Ruby, Python)
    • Entrepreneurial by nature and willing to push the boundaries of what's possible
    • Thrives in chaos, but utilizes a structured approach to tackle problems
    • Wants to be a part of a small, nimble team charting its own path

    COMPLIANCE RESPONSIBILITIES

    Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledge they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

    WHY UJET?

    In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, catered lunches Monday through Thursday, monthly game nights, and more!

    UJET IS AN EQUAL OPPORTUNITY EMPLOYER

    Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it's too good and too important to not repeat).