Job Description

Small medical company is in need of a part-time Help Desk Engineer to provide technical support and assistance to customers experiencing a wide range of computer problems. Experience with M365, Azure and MDM required.

• To configure, install, support and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile.
• Coordinates with customers to plan and implement software upgrade actions and OS installation.
• Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure
• To follow up procurement & delivery of hardware/software that are required by users.
• Direct contribution to operational permanent control framework
• Provides 2nd line support to the Company's customers.
• Level two support for printer environment
• Takes responsibility for projects as assigned timelines and deliverables.
• Day to day management of the helpdesk - dealing with cases from inception to completion.
• Requirement to attend client/customer sites on occasion.

This position is for 30 hrs per week on site.