Job Description

WHAT SETS US APART

At UMortgage, we have a customer-centric, service-based approach. We primarily focus on home purchases, providing an emphasis on consumer education, real estate agent relationships, and a personalized experience for home buyers. Our goal is to empower our team members to provide a best-in-class experience at all times while prioritizing long-lasting relationships.

WHAT WE NEED

Are you a personable, positive, and organized Loan Processor looking for a new, young and exciting environment to take your mortgage experience to? UMortgage is actively seeking an experienced Mortgage Loan Processor to add to our growing Operations team. As a Processor, you’ll act as a liaison between our customers and internal teams to effectively provide updates on loan status and ensure that loan files are accurate and verified prior to closing. Ideal candidates will have a firm understanding of the full loan operations process with a high sense of urgency and the ability to communicate effectively between multiple parties. Interested in making a change? Apply today!

COMPENSATION: $50,000 - $60,000 yearly

RESPONSIBILITIES: What You’ll Do 

• Embrace and embody our company’s core values and consumer-centric model to provide superb customer service throughout the loan process.
• Act as the primary point of contact for consumers and real estate agents, proactively engaging with said parties via phone, email, video, and text.
• Provide periodic updates to consumers and real estate agents to maintain consistent communication up to the closing date.
• Coordinate with our Sales and Closing teams to ensure all external and internal parties involved in the loan process are provided with a timely and accurate experience.
• Evaluate and verify loan application files to ensure application data is accurate and finalized, including the type and amount of mortgage, borrower assets, liabilities, and length of employment and marital status.
• Submit loan file to Underwriting once Appraisal, Title, and Credit are received.
• Review, prepare and submit approved loan files to our Closing team for settlement.
• Review all loan approvals and address any conditions required for our Underwriting and Closing teams in a timely manner.
• Schedule and track closing dates, contingency dates, and loan lock expirations.
• Maintain a meticulous record of data on the volume and status of loans, including new applications, loans approved, canceled, or denied. 
• Meet or exceed our SLA for turnaround time between Operations teams.
• Additional responsibilities related to business needs.

QUALIFICATIONS: What You Need

• Bachelor’s degree required
• Minimum 1 year of experience in a mortgage loan processing role, 2-3 years preferred
• Excellent written and verbal communication and follow-up skills
• Passion for providing exceptional customer service
• Strong attention to detail, organizational and time management skills
• Ability to effectively manage multiple projects at one time and reprioritize as needed
• Firm understanding of the full mortgage loan process
• Strong sense of urgency and ability to meet deadlines

ABOUT COMPANY We are a full-service mortgage brokerage handling all steps of the mortgage lending process from loan application to loan approval. We start by finding the right loan product for each client’s needs and then keep them informed throughout the entire lending process, answering any questions they may have along the way. Finally, we work with the lender and the consumer to guide all parties through a successful transaction.

As a team, we are close-knit and collaborative mortgage experts with decades of mortgage lending experience who continue working as crucial links in the home buying process to this day. No matter where you’re currently at on your career path, we welcome you with open arms to set you up for success. We’ve been around the block a few times and we’re passionate about training a new generation of mortgage professionals to create the future of mortgage lending.