DO YOU WANT TO WORK FOR A COMPANY THAT CARES ABOUT YOU AND YOUR FUTURE? WORKED AT A CALL CENTER BUT DIDN'T LIKE THE HORRIBLE CULTURE AND TURN OVER? COME WORK FOR UNBRIDLED CONNECT, A COMPANY THAT WORKS HARD EVERY DAY TO KEEP OUR EMPLOYEES HAPPY AND SUCCESSFUL! WE ARE DEDICATED TO MAKING YOU SUCCEED IN YOUR POSITION AS WELL AS TEACHING YOU THE SKILLS YOU NEED TO MOVE UP!

UNBRIDLED CONNECT IS ALWAYS ON THE LOOKOUT FOR CANDIDATES TO PROVIDE EXTRAORDINARY CUSTOMER SERVICE TO OUR CLIENTS. THESE POSITIONS ARE WORK FROM HOME IN ONE OF THE FOLLOWING STATES: AL, CO, FL, GA, MI, MN, MS, SC, TN, TX, VA.

WE HAVE AN EXCITING OPPORTUNITY AS A CUSTOMER SUPPORT REPRESENTATIVE FOR AN INDUSTRY LEADING BEAUTY SUPPLY CLIENT.  

Customer Support Representatives will handle inbound calls, do some outbound follow up calls, and respond to customer emails. Our CSRs will handle inquiries regarding the status of an order that was placed, replacement and refund requests, complaints regarding a store experience and the company's loyalty program.   It is important to speak clear and concise, show empathy for the customer's concern, and to be able to de-escalate a customer who may be upset.  You should be able to multitask to type notes and look up information while holding a conversation.  Excellent written communication with the ability to work autonomously are required.  Successful CSRs are technically advanced enough to use multiple systems simultaneously.

REQUIREMENTS:

• High School degree or GED 
• Technologically savvy candidate with typing skills above 40 wpm
• Customer Service oriented, genuine desire to help guest
• Excellent listening skills and ability to develop rapport on the phone
• Ability to diagnose basic computer and connectivity issues
• Proficiency at navigating multiple screens/programs/platforms while talking and typing
• Strong written communication 
• High speed Internet using Ethernet cable, no WiFi
• USB plugin headset