Job Description
The Community Outreach Specialist promotes the safety and comfort of service users by providing non-judgmental, experience-based oversight, support and counseling. The Community Outreach Specialist will be involved in overdose response, including the administration of oxygen and naloxone in the event of an overdose. They provide referrals, harm reduction information and supplies for service users, including naloxone training, and contribute to the operations of the facility by assisting with maintaining a safe, clean and welcoming program space. Additionally, they provide flexible and tailored support based on each service user’s needs, including advocating for their well-being.
ESSENTIAL FUNCTIONS:
Interact with service users and build relationships with them through non-judgmental, respectful and welcoming communication
Distribute safer substance use and safer sex supplies
Provide harm reduction education, including safer substance use, safer sex, STIs, and Naloxone administration
Offer support to service users through active listening skills and non-judgmental attitude
Provide flexible and tailored support for each service user, including advocating for their wellbeing
Provide referrals for other services as required
Share up-to-date information about local substance use trends and practices, as they emerge, with co-workers and clients
Keep records about distribution, collection, training, and referrals, and write about their experiences with the goal of promoting the safety, comfort and well-being of service users and their communities
Provide in office support as required, including monitoring for safety in the washrooms, maintaining a safe environment, and preparing supplies for distribution
Attend team meetings and provide expertise based on lived experience
Other ad hoc tasks as per the needs of the organization
Qualifications
Past direct lived experience with substance use and related health and social conditions such as poverty, sex work, homelessness and/or other physical or mental health issues
Current knowledge of the local street scene and cultural norms related to street life and substance use
Good interpersonal skills, including comfort approaching and initiating conversation with others and ability to build good rapport
Excellent communications skills including active listening and ability to engage in difficult and sensitive conversations in an empathetic and respectful manner
Understanding of the importance of confidentiality and boundaries
Demonstrated commitment to working in a team environment
Demonstrated understanding and commitment to harm reduction principles and practices
Interest in learning and eagerness to educate clients with a non-judgmental attitude
Good working knowledge of local health and social services
Ability to follow direction, provide/receive feedback, and engage in proactive problem solving
Additional Information