Benefits:

401(k)

Bonus based on performance

Health insurance

About Us

We're a locally owned and operated franchise of The UPS Store — a full-service retail center offering shipping, printing, mailbox, notary, and small-business services. We're looking for a hands-on, sales-minded Center Manager to lead our team, take ownership of daily operations, and deliver the friendly, reliable service our customers count on.

Position Summary

The Center Manager runs the day-to-day operation of the store: leading and scheduling staff, driving sales and revenue goals, ensuring an outstanding customer experience, and keeping the center organized, compliant, and profitable. This is a leadership role for someone who thrives in a fast-paced retail environment and wants ownership of results.

Key Responsibilities

Oversee all daily center operations and open/close procedures

Hire, train, schedule, and coach a team of retail associates

Drive sales, meet revenue and profit targets, and identify growth opportunities

Deliver exceptional customer service and resolve escalated issues

Manage shipping services (UPS, freight, international) and packing standards

Oversee print and finishing services, mailbox rentals, notary, and fingerprinting where offered

Handle cash management, daily deposits, and end-of-day reconciliation

Maintain inventory, place supply orders, and control costs

Monitor store metrics and P&L; report results to the owner

Execute local marketing and community outreach to grow the customer base

Keep the center clean, well-merchandised, and compliant with brand and safety standards

Qualifications (Required)

2+ years of retail or customer-service management experience

Proven leadership: hiring, training, scheduling, and motivating a team

Strong sales orientation and comfort meeting goals

Excellent communication and problem-solving skills

Proficiency with POS systems and general computer/office software

Ability to lift up to [50] lbs and stand for extended periods

High school diploma or equivalent (associate's or bachelor's a plus)

Preferred (Nice to Have)

Experience in shipping, printing, or a franchise retail environment

Active notary commission (or willingness to obtain)

Familiarity with The UPS Store systems and services

Bilingual [language] a plus