Job Description
THE COMPANY
Uplifting Results Labs (UR Labs) is an emerging consumer health and wellness company developing scientifically substantiated and enjoyable nutrition products to target prevalent health conditions. The company’s mission is to increase hope, health, and happiness through the science of the gut microbiome. UR Labs’ first consumer brand is MUNIQ, a digitally native direct-to-consumer business with an emphasis on subscription. Muniq’s first line of products is balanced nutritional shakes — based on prebiotic fiber — that are specifically targeted to people looking to regain control over their health, with a focus on gut health and blood-sugar control. As a Black-owned business, we aspire to help address the glaring health disparities which disproportionately affect multicultural communities.
UR Labs was founded by Marc Washington, who began his career at McKinsey & Co and rose to become the Chief Financial Officer of The Wonderful Company ($4B owner of FIJI Water, POM Wonderful, Teleflora, JUSTIN Wines, Wonderful Pistachios, etc). Thereafter, Marc was the President/COO of Beachbody, a $1+B nutrition & fitness company with products incl. Shakeology health shake, P90X, and “Beachbody-on-Demand” digital platform. He led Beachbody through explosive growth during his tenure including growing the nutrition business by 5X.
UR Labs is backed by The Production Board (TPB), a leading incubator and venture firm in the food, technology, and health ecosystem. TPB was founded by David Friedberg, who earlier in his career founded The Climate Corp, an ag-tech company which he sold to Monsanto for $1.1B in 2013, the largest ag-tech exit to-date. TPB was an early investor in Soylent, the $100M+ food technology company, and the most successful natively digital direct-to-consumer brand within the food & beverage ecosystem. As an incubator, TPB conducts primary scientific and commercial research and provides turn-key operational support for entrepreneurs.
THE ROLE
This is an incredible opportunity for the right Customer Experience professional to work with industry leaders in an early-stage health and wellness company. In this role, you will be in direct contact with the UR Labs customer, supporting them and creating brand advocates. We believe the experience of our customer is the number one priority and you will be instrumental in ensuring a world-class experience. This role requires an individual with a mindset that goes beyond simply servicing a customer. You should have a firm understanding of the difference between service and experience and your passion for interacting with customers should be tied to supporting them through their entire journey with UR Labs
ESSENTIAL DUTIES
WHO YOU ARE
QUALIFICATIONS
NOT REQUIRED, THOUGH NICE TO HAVE
AS A FULL-TIME MEMBER OF THE UR LABS TEAM YOU CAN EXPECT
Due to the ongoing impacts of COVID-19, this role will be remote for the near future but will eventually transition into a role based in the Santa Monica/WestSide area. You should be comfortable working from home for the time being and comfortable with the eventual commute when it is safe to be in an office again. The screening and recruiting process for this role will also be entirely virtual and you should ensure you have proper access to video chat if you move forward in the process.
UR Labs is proud to celebrate diversity and it is at the core of our ethos. We celebrate individuals and thrive on diversity to benefit our employees, products, and communities. UR Labs is proud to be an equal employment opportunity employer.