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Technical Customer Support Representative

US Alliance Group, Inc.

Technical Customer Support Representative

Rancho Santa Margarita, CA
Full Time
Paid
  • Responsibilities

    Job Description

    TECHNICAL CUSTOMER SUPPORT REPRESENTATIVE

    US ALLIANCE GROUP, INC. – RANCHO SANTA MARGARITA, CA

    US Alliance Group, Inc. (USAG), based in Rancho Santa Margarita, California, is a leader in the dynamic merchant services industry. Our typical customers stay with us much longer, often twice as long as the industry average. Talented and effective Technical Support Representative employees are vital to our continued success. We are actively seeking a Technical Support Representative to ensure our customers continue to receive great service as we expand and grow.

    Our Technical Support Representatives troubleshoot and resolve technical issues related to company products and services. They train customers to understand and effectively operate equipment and programs. Technicians proactively communicate with customers, sales reps, and other staff members to ensure timely and effective execution of installations and service.

    TECHNICAL SUPPORT 

    Technicians efficiently set up and maintain equipment and programs for customers. They are responsible, individually and collectively, for achieving department goals for installation effectiveness and support timeliness. They provide technical assistance and answers to customer questions, as well as assisting users by troubleshooting problems with computer hardware or software. 

    JOB KNOWLEDGE 

    Technicians are able to understand, troubleshoot, and resolve technical issues related to company products and services and continuously grow in their capacity. They have practical and technical skills related to company systems, policies, practices and job responsibilities.

    RELIABILITY 

    Technicians can be relied upon for task completion, follow-thru with tasks and customers, and consistent, quality work. Show ownership and responsibility for tasks, projects and work processes. Effectively escalate and communicate issues. 

    TIMELINESS 

    Technicians show the ability to be timely, including work hours, breaks. They manage projects within timeframes, meet time-related goals, and execute service/install in agreed-upon times. 

    ADMINISTRATIVE 

    Technicians competently perform the work related to keeping good records, completing proper paperwork, updating systems, and documenting in files/systems. 

     

    QUALIFICATIONS:

    ·       Past experience in payment and/or banking industry is a plus

    ·       Simultaneously use the telephone while navigating computer systems

    ·       Ability to meet job standards for quality, attendance, and scheduled adherence

    ·       Strong customer service experience

    ·       Self-motivated, conscientious, and team oriented

    ·       This position requires individuals with strong time management skills and the ability to organize and manage multiple priorities and systems

    ·       Typing skills are needed along with familiarity with the basic MAC/PC applications, including Microsoft Excel and Word

    ·       Willingness to learn new product information and seize opportunities to expand your job knowledge

    ·       Ability to work well under pressure and express exceptional critical thinking skills

    ·       Capability to evolve and excel in a dynamic office atmosphere

    We offer a competitive salary, great employee incentives, vacation, medical and dental/vision package, and IRA in a great work environment. This is not an exhaustive list of duties/position requirements. If interested, submit resume online.

    Job Type:  Full-Time

    Salary:  $22.00 hourly

    Monday to Friday 8am-5pm (Not Remote)

    Position is subject to a background check, credit report (hard), and pre-employment drug screening.

    Company Description

    US Alliance Group, Inc. (USAG) is a family owned company based in Rancho Santa Margarita, California. USAG is a leader in the dynamic merchant services industry.