2021 IT Summer Internship - Enterprise Voice (Chicago, IL) - INF001413 Looking for an internship next summer? Soon, youaposll be looking for a career that challenges you and allows you to put what youaposve learned into action. U.S. Cellular can serve as an exceptional place for learning, doing impactful work and launching your career. And our internship program provides comprehensive platforms to gain real-life experience, better preparing you for your career in Infrastructure Services. We are offering an internship within our Telephony Digital Workplace Services group next summer for our program that will run from June 7th to August 13th in 2021 in Chicago, IL. This internship is part of our Enterprise Voice Technology team. Below are the brief details of this 10-week opportunity next summer. Enterprise Voice Technology The Enterprise Voice Technology team at U.S. Cellular is seeking a summer intern for their Chicago location. This group is responsible for the support the many components of Caposs telephony environment. Collectively the team is focused on providing and supporting world-class telephony solutions, unified communications, collaboration services, and productivity for U.S. Cellular associates. Operational support and strategic development of several contact center facing Telephony applications, phone systems within our retail, engineering, and business office locations, the Transport layer for voice to include our Oracle SBCaposs, voice MPLS, and PRIaposs to name a few and the development, operation, design and strategy for the easyIVR application. The intern for this role will assist with IVR testing, server configuration, call lists creation for telephony testing, telecom circuit management, exporting to an encrypted drive of recorded calls and the documentation of them. In addition, assistance with some testing for WFM, GIR, the Outbound dialer and additional Telephony Projects. This candidate will get experience working with Genesys, Avaya, Cisco, and a variety of Telephony applications and software. All qualified candidates who are interested in one or all three of the internship opportunities described above are encouraged to apply. Requirements Working toward a Bacheloraposs or Masteraposs Degree in Computer Science, Information Systems or related technical field. Experience with standard MS Office applications (Excel, Word, PowerPoint, etc.) Strong analytical skills coupled with excellent written, verbal, and interpersonal skills required Ability to participate and work well in cross-functional teams Excellent presentation and communication skills Preferred Qualifications Previous internship(s) in engineering, network support, or relevant training experience highly preferred. Effective verbal and writing communication excellent analytical skills for problem determination and resolution. Experience or understanding of contact center technology applications, enterprise phone systems and telephony applications and software. Location Requirements This internship will be offered only in our Chicago, IL location. No housing or living expenses provided with this internship. THE PRECEDING JOB DESCRIPTION INDICATES THE GENERAL NATURE AND ESSENTIAL DUTIES AND RESPONSIBILITIES OF WORK PERFORMED. THIS JOB DESCRIPTION DOES NOT CONTAIN A COMPREHENSIVE INVENTORY OF ALL DUTIES, RESPONSIBILITIES, AND QUALIFICATIONS REQUIRED TO PERFORM THIS JOB. Job Information Technology Location(s) Illinois-CHICAGOIL U.S. CellularRegistered is an EEO employer and gives consideration to qualified applicants without regard to racecoloragereligionsexsexual orientationgender identitynational origindisabilityveteran status, pregnancy or genetic information.