Job Description

MICROSOFT SYSTEMS ENGINEER – 1st shift

US Cloud

Town and Country, MO

JOIN ONE OF THE FASTEST GROWING COMPANIES IN AMERICA.

US CLOUD ADDED TO THE INC 5000 LIST – RANKING OF PRIVATE COMPANIES WITH THE MOST PROVEN TRACK RECORDS.

TO SEE OUR US CLOUD BLOG PAGE, PLEASE VISIT: https://www.uscloud.com/blog/.

Our 100% USA-based, never-outsourced Microsoft engineers are the engine that drives US Cloud. And if you want to be recognized and work with the best of the best, our Support team is for you. Engineering at US Cloud isn’t a cost center, it’s a profit center. New engineers coming over from the enterprise or MSP’s are surprised at how different it feels to be the lifeblood of a company vs. an ancillary support service. Simply put, our engineers are corporate IT’s first-responders and we give them the credit and respect they deserve each time they save the day for one of our clients.

US Cloud engineers get the most challenging questions from savvy clients like Under Armour, NetApp, Garmin, 24-Hour Fitness, AmeriGas, L.L.Bean, Siemens, and the US Department of State, to name just a few -- all of them depending on us to underpin their Microsoft environments and keep them running. When they can’t fix it, they call US Cloud.

ABOUT US CLOUD

Our simple mission is to liberate businesses shackled to mediocre, overpriced, and monopolistic Microsoft Support. As a Microsoft Certified Partner for 15+ years, Fpweb.net and CyberVault, now US Cloud, has supported 1,000’s of Microsoft clients in over 80 countries.

With recent and dramatic changes in Microsoft’s strategy, the demand for high-quality, cost-effective 3rd-party product support has erupted. Simply put, we need more hands-on deck to help manage our current growth and to make the most of this intensifying trend.

We replace MSFT Premier/Unified to save enterprises 30-50% on support costs. We provide ultra-responsive, fanatical support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage and drive growth.

WHY JOIN US CLOUD?

Snacks, coffee, and casual dress are great, but what typically gets our engineers excited is learning new things. By design we team folks across technologies, so they cross-pollinate and share information daily – no product silos here.

Plus, opportunities to progress in your career go hand-in-hand with rapidly growing companies. Our team members have more opportunities to shift concentrations, tackle new technologies, or step into leadership roles as our business continues to expand. And because our engineers are at the apex of our company’s focus, you also have a voice – to weigh in and make US Cloud the future you want.

US CLOUD IS THE ONLY GARTNER-RECOGNIZED MICROSOFT SUPPORT ALTERNATIVE IN THE WORLD.

RESPONSIBILITIES As a Microsoft Engineer, your focus will be to represent US Cloud in communications via onsite, phone, email, and web to assist clients and partners in deploying, operating, and troubleshooting Microsoft technologies such as Windows server and desktop, Office 365, Azure, SharePoint, Exchange, SQL, Skype, System Center and Dynamics. You will have the opportunity to foster positive client relationships while effectively managing challenging situations and driving client success. ​

Your key business metrics will be to:

• Obtain high client and partner onboarding and ticket satisfaction.
• Drive client success and adoption of Microsoft technologies.
• Reduce time/cost to onboard and resolve tickets.
• Provide high quality data to help drive service improvement.

Support Management – 50%

• Serve as an escalation point for client tickets.
• Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet client needs, represent them.
• Provide the most effective method of service delivery by analyzing trends and common themes across clients.
• Create deliverables to address common client needs & support mobile-first, cloud-first strategy, share intellectual property with others.
• Engage in strategic service delivery planning to strengthen targeted client relationships.
• Gather client impressions of products and services and integrate this feedback into decision making.
• Seek information about the underlying needs of clients.
• Allocate and align resources to optimize the client experience.
• Develop and communicate realistic performance goals and standards.
• Build plans that consider potential obstacles and immediate and long-term consequences.
• Demonstrate expertise in a specific solution, or several products, feature functions, or services.
• Provide stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution – Deliver Results through Teamwork & Optimizing Business Results – 35%

• Seek opportunities to drive business results by collaborating with multiple team members.
• Identify opportunities to articulate business value and grow client/partner relationships in alignment with US Cloud business priorities.
• Provide and drive actionable feedback across groups about the client/partner experience and competitor threats.
• Modify existing intellectual property (IP) or, where applicable, create new content.

Leadership and Growing the Business - 15%

• Consistently apply “lessons learned”, model personal accountability & teamwork.

• Demonstrate an understanding of his or her role and contribution to client change management and adoption initiatives.

• Understand client requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.

• Contribute & participate with meetings to articulate offerings to all clients; share knowledge thru communities, adapt for clients.

• Cultivate relationships, credibility, and loyalty with clients and partners intentionally by sharing relevant business expertise.

• Demonstrated self-learner.

QUALIFICATIONS

Experience:

• 8+ Years’ experience in Microsoft technologies
• 5+ Years’ experience in Windows Server
• Experience in Active Directory/Azure AD and DNS
• Relevant certifications in Microsoft technologies
• Technical proficiency in and learning attitude towards Microsoft and related technologies
• Proven ability to work virtually
• Communication Skills – Spoken and written English (including technical writing)
• Analytical problem solving

Education: Bachelor’s degree in computer science, engineering, math preferred, or equivalent.

Prior Roles: Technical consulting experience, or support experience in a second or third tier.

Please apply at: https://uscloud.bamboohr.com/jobs/view.php?id=52

WHAT IT’S LIKE TO WORK AT US CLOUD:

US Cloud has the personality of a high-growth start-up, but we’re built on 20+ years as a successful Microsoft service provider. That brings financial stability and consistency of purpose not seen in most entrepreneurial organizations.

At US Cloud, we believe that the kind of culture that helps our team members thrive has a direct result on our clients’ satisfaction. So, to be the leading Microsoft support provider, we focus on fostering a happy, healthy place for you to do your best work. We offer the following:

COMPANY PAID BENEFITS

• FREE Medical through our HSA plan
• Life Insurance of 1x salary
• Short Term and Long-Term Disability
• Employee Assistance Program
• Paid Time Off (PTO) 15 days per year

ADDITIONAL BENEFITS OFFERED

• Medical PPO plan
• Dental & Vision coverage
• Legal Shield (legal & identity theft coverage)

PERKS

• Cell phone & internet stipends paid monthly
• Dog friendly offices
• Free Starbucks, soft drinks, and snacks
• Employee referral program
• Fun company events
• Casual dress

We are also getting ready to move into our new home –50,000 sq.ft. of office space in Des Peres we own and are building out as a state-of-the-art tech services hub and US Cloud HQ. We are all working from home right now but anticipate being in our new digs early 2022.

US Cloud is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, dietary preferences, gender, sexual orientation, age, fashion sense, marital status, veteran status, disability status, or political leanings. Come as you are.

Company Description

US Cloud is the #1 alternative for enterprise Microsoft Support globally, providing comprehensive break-fix and consultative support for the entire Microsoft stack, 24/7/365. Headquartered in St. Louis, the company actually created the category and remains the ONLY Gartner-recognized independent provider of replacement Microsoft Premier & Unified Support services in the marketplace today. Our clients range from mid-sized organizations up to the Fortune 100. We typically save companies 30%-50% vs. Microsoft while offering more responsive service and 100% domestic, US-based engineers. We pride ourselves on being an engineering-focused company, dedicated exclusively to managed Microsoft Support, keeping enterprise IT up and running at a cost that preserves IT innovation and capability. With over 200 companies making the switch to US Cloud in the last 18 months alone, we earned recognition as an INC 5000 Fastest Growing Company with over 150% growth in 2020 -- and we expect to double in size again in 2021. Simply put, we are trailblazers who are dedicated to providing “high-quality, fanatical Microsoft Support at prices that companies of all sizes can afford.”