Job Description

US Micro Products is seeking a qualified Customer Service Representative to join our company in our Kyle, Texas office. The individual will be responsible for representing the company to our customer throughout the order fulfillment process. This includes order placement, fulfillment, customer service, logistics, shipping, quality control, and return merchandise authorizations (RMAs). We'll expect you to assist our customers with any and all issues relevant to their product orders. We design, develop, and manufacture unique and robust display hardware and HMI systems for demanding environments. Our engineered high-performance solutions give our customers a competitive edge. For over 25 years, US Micro Products - headquartered in Austin, Texas - continues to deliver to an international market. As a mid-sized company, we retain a distinctive edge, small enough to be agile and adaptable, big enough to tackle major projects. Our experienced team offers exceptional support throughout a product's lifecycle and beyond - solidifying our strong reputation. Our Innovation has made us an Inc. 5000 recognized manufacturer. Ready to discover more? Visit us at www.usmicroproducts.com Responsibilities Customer Representation * Establish and maintain relationships with customers with frequent phone and email correspondence * Ensure that orders are delivered on time and in good condition * Correspond with customers for forecast demand * Obtain estimated shipping quotes through carrier portal * Notify customers of confirmed delivery dates, track progress and notify customers of any changes * Create and track customer orders * Receive and track inventory in QuickBooks from suppliers. * Create customer invoices in QuickBooks * Issue, receive, repair and return RMAs to customers * Update customer correspondence in Salesforce * Process e-commerce orders Correspondence with our Taiwan Office * Communicate with our Taiwan office regarding issues related to order fulfillment Supplier Correspondence * Create purchase orders from suppliers * Work with suppliers to ensure that delivery dates are set and executed as agreed Shipping * Work closely with shipping companies including working with customs, delays, and problems * Track product as it is shipped from the suppliers * Once shipment is received, make sure it is received and checked for accuracy * Update shipping insurance logs * Help to ship out product to customers Operations Support * Participate in weekly operations meetings * Answer the phones and respond to general inquiries and questions * Screen & reroute calls as appropriate * Pitch in with daily functions and special projects * Adapt to other duties as assigned and needed Required Qualifications * · Bachelor's degree is preferred but not required * · 2 or more years of professional experience * · Excellent verbal and written communication skills * · Must be responsible and self-managed * · Must have excellent follow-up and tracking skills * · Must be hands-on, detail oriented and enjoy working in a fast-paced, rapid growth, small company environment * · Proficient with Microsoft Office Suite (Excel, Word, Power Point) * · Ability to work in a fast paced environment with limited supervision Preferred Qualifications * · Logistics experience including shipping, receiving and customs * · Shipping experience, including International shipments and customs * · Sales and project management experience * · Salesforce or other CRM tool experience * · QuickBooks and inventory tracking system experience US Micro Products Offers * · Excellent pay commensurate with experience * · Profit sharing * · 15 days PTO to start * · Defined Benefits including Medical, Dental, Vision and 401k * · Excellent work environment and great promotion potential US Micro Products seeks well-qualified responsible employees with verifiable references. For immediate consideration, please forward your resume with salary history and expectations. Company Description Headquartered in Austin, Texas, US Micro Products is a hardware company that designs, develops, manufactures and distributes custom and standard LCD Display solutions. We combine exceptional technology, customer service and value to provide the perfect display solution. We have a diverse customer base in the Wearable Technologies, Gaming, Medical, Consumer, Industrial, Automotive, Defense, Instrumentation and Kiosk markets. Our customers include Lockheed Martin, Abbott Diabetes, Philips Medical, and GE Healthcare among many others. Visit www.usmicroproducts.com for more information about our company.

Company Description

Headquartered in Austin, Texas, US Micro Products is a hardware company that designs, develops, manufactures and distributes custom and standard LCD Display solutions. We combine exceptional technology, customer service and value to provide the perfect display solution.\r\n\r\nWe have a diverse customer base in the Wearable Technologies, Gaming, Medical, Consumer, Industrial, Automotive, Defense, Instrumentation and Kiosk markets. Our customers include Lockheed Martin, Abbott Diabetes, Philips Medical, and GE Healthcare among many others.\r\n\r\nVisit www.usmicroproducts.com for more information about our company.