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Customer Support Specialist I

US Tech Solutions

Customer Support Specialist I

Austin, TX
Full Time
Paid
  • Responsibilities

    Job Description

    Responsibilities:

    • Provide courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc.
    • Manage customer accounts including SMI (Supplier Managed Inventory) programs
    • Advise customers on deliveries and investigate shipping issues
    • Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks
    • Work activities are performed in an office environment with little environmental or physical discomfort Some lifting, bending, stooping, and reaching occasionally is necessary
    • Employees may be required to work overtime as well as weekends and holidays as needed
    • This position may require working a 12 hour compressed workweek. Qualifications:
    • Associates Degree or higher in Business Administration or equivalent along with 3-5 years experience in customer service and supply chain management that may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry. Preferred ?1 year experience utilizing SAP S/4 Hana Sales and Distribution software.
    • Ability to effectively communicate by telephone with customers as well as working knowledge MS Office applications.

    Company Description

    U.S. TECH SOLUTIONS, INC. is an Equal Opportunity Employer and this means to the fullest extent required by law, employment decisions are based on merit, qualifications, ability and business needs, and not on race, color, citizenship status national original ancestry, sex, sexual orientation, age, religion, creed, physical or mental disability, handicap, marital status, veteran status or any other bases protected by law. Our company also makes reasonable accommodations for qualified applications and employees with disabilities in accordance with all legal requirements..