We're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today! Responsibilities: • Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware • Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks • Back up all computers to make sure our files are saved in case the system crashes • Secure all computer systems and run regular checks to protect our business from cyber security threats • Maintain technological equipment, including phones, printers, computers, operating systems, network systems, hardware etc. • Identify, thoroughly research, and resolve intricate technical problems, documenting and monitoring their progress for timely resolution • Ability to work in a fast-paced environment • Diagnose, troubleshoot, and replicate customer product-related issues • Ability to navigate products using internal training documents and articles • Provide White Glove Service to end users with an urgent, understanding, and concise manner • Escalate issues to the appropriate resource in a clear, concise manner and according to standards • Expedite the resolution of all customer requests to meet our standards for service excellence • Take a detail-oriented approach with a focus on documenting and tracking issues through resolution • Maintain a thorough understanding of company products and services to assist customers effectively • Adhere to the Company's quality and regulatory compliance requirements, without exception, and ensure that all job duties inherent in the position description are performed in accordance with established policies and procedures • Escalate unresolved issues to higher-level support or development teams when necessary • Contribute to the creation and improvement of support documentation and knowledge base articles Qualifications: • Excellent customer service skills and desire to help the company succeed • Strong communication skills, organizational skills, and time management skills • Well-versed in Microsoft Office • Has worked with a variety of operating systems, including Windows, Mac, and Linux systems • Able to create databases and utilize Excel spreadsheets at an advanced level • Bachelor's degree in a related field or equivalent work experience • Experience in technical support is essential, remote technical support, preferred • Proficient troubleshooting skills • Strong written and verbal communication skills • Attention to detail and effective problem-solving abilities • Experience with Google Suite and Microsoft Suite • Adaptable and supportive of business growth in a dynamic environment • Team player with the ability to work independently REQUIREMENTS • Access to a laptop or desktop computer • High-speed internet connection Compensation: $45,000 - $50,000 yearly

• Identify, thoroughly research, and resolve intricate technical problems, documenting and monitoring their progress for timely resolution • Ability to work in a fast-paced environment • Diagnose, troubleshoot, and replicate customer product-related issues • Ability to navigate products using internal training documents and articles • Provide White Glove Service to end users with an urgent, understanding, and concise manner • Escalate issues to the appropriate resource in a clear, concise manner and according to standards • Expedite the resolution of all customer requests to meet our standards for service excellence • Take a detail-oriented approach with a focus on documenting and tracking issues through resolution • Maintain a thorough understanding of company products and services to assist customers effectively • Adhere to the Company's quality and regulatory compliance requirements, without exception, and ensure that all job duties inherent in the position description are performed in accordance with established policies and procedures • Escalate unresolved issues to higher-level support or development teams when necessary • Contribute to the creation and improvement of support documentation and knowledge base articles