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Front Desk Specialist

USA Fitness

Front Desk Specialist

North Hills, CA
Full Time
Paid
  • Responsibilities

    Do you love fitness? Are you outgoing and friendly? Do you enjoy working in a fast paced, fun and exciting environment?? If so than WE WANT YOU!

    General Tasks

    • Check members into the club ensuring all services and fees are charged for, as well as IDs and waivers are completed • Provide member account and information services ensuring all customer service standards are met • Correctly operate cash register and credit card processing machine • Assist members with reserving classes and courts as needed (e.g., cycling, Pilates,etc.) • Process payments and reservations for all services, events and programs • Act as receptionist for all visitors and incoming calls, including taking messages and transferring calls • Monitor, handle and report any attempts at unauthorized entry into the club • Assist guests and new members in their visits, tours, entry, and paperwork • Complete all Front Desk paperwork according to procedures • Wiping down equipment during down times Innovation • Identify departmental issues and make suggestions for solutions to improve the Club’s efficiency • Actively participate in department and club staff meetings Additional • Maintain cleanliness of the front desk • Provide back-up for other Operations Staff positions as needed • Assist with filing, and administrative tasks as assigned from Management Staff • Cleaning up and organize the front desk. • Additional tasks as assigned

    SHIFT: 7pm-12am Mondays, Tuesday, Thursdays and Fridays. Approx. 20 hours week

    QUALIFICATIONS: • High school diploma preferred • Telephone experience • Previous customer service experience required

    SKILLS: PREFERRED SPANISH SPEAKING • Good interpersonal skills: Friendly, outgoing and good at handling customer complaints with a professional-minded approach • Team-oriented • Ability to communicate fluently in English • Can do basic math (addition, subtraction, division, multiplication) and operate a calculator and cash register • Detailed oriented and multitasking • Excellent interpersonal, communication and negotiation skills • Good verbal and written communication skills • Ability to reason, solve problems, and perform under pressure • Self-motivated • Ability to learn quickly