Job Description

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​ Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Why work here?

• Tight-knit company with a family feel
• Room for growth, and increase in salary based on performance
• Bonus Potential
• Opportunity to be involved in the running community and partake in events throughout the northeast

Mission

• Inspire to WORK HARD, create growth, evolve.

Vision

• Improve self, people, business… always moving forward.

Values

Act Like an Owner

• As a small business we believe in taking full ownership of all our actions, whether that's representation in the community, acting on behalf of a customer, stepping-up to invest in new ways of doing our jobs, and more. We rise to the occasion ONE MILE AT A TIME!

Exude Integrity

• Value people and relationships. Does this feel right? Are we doing it for the right reasons?
• We do not associate/align ourselves with people that follow a different moral compass.
• We do not bring attitudes to the workplace that could contaminate or pollute our waters.

Work Hard

• Less talking, more doing, more care. We are driven!

Run Fast

• 5k to marathon, no matter what the challenge, we find a way to get sh*t done.

Run Free

• Your only competition is yourself, we are bold, we take risks, we find a way.

Be Savage

• Embrace the pain, get comfortable when uncomfortable. Demand excellence!

Have Fun

• People rarely succeed unless they have fun in what they are doing.

If work isn’t fun you’re playing on the wrong team.

Company Description

We knew that when we started USA Racing in 2016 we wanted to be a partner to the running community that created new apparel and designs that supported the runners and elevated events. We had no idea the friendships and connections that would come from this venture.

To our customers, THANK YOU! Without you there would be no us. We aim to create the best products at the best prices, always striving to do the right thing, which is always the best thing. Having a direct line to our customers allows us to get to know our customers on a personal level. We are "people”, people and relationships really matter to us. We feel like the culture is one of the main reasons the running community is so unique and special. We’ve always wanted to feel like the local running supplier and be a real resource for runners, race directors, businesses, and communities all over the United States.

To all that we’ve outfitted over the years, THANK YOU! It is so rewarding to watch all the runners having fun, staying fit, and coming together while wearing our gear or products. It's truly a dream to design these products and watch them in action.

Company Description

We knew that when we started USA Racing in 2016 we wanted to be a partner to the running community that created new apparel and designs that supported the runners and elevated events. We had no idea the friendships and connections that would come from this venture.\r\n\r\nTo our customers, THANK YOU! Without you there would be no us. We aim to create the best products at the best prices, always striving to do the right thing, which is always the best thing. Having a direct line to our customers allows us to get to know our customers on a personal level. We are "people”, people and relationships really matter to us. We feel like the culture is one of the main reasons the running community is so unique and special. We’ve always wanted to feel like the local running supplier and be a real resource for runners, race directors, businesses, and communities all over the United States.\r\n\r\nTo all that we’ve outfitted over the years, THANK YOU! It is so rewarding to watch all the runners having fun, staying fit, and coming together while wearing our gear or products. It's truly a dream to design these products and watch them in action.