Job Description

We are seeking a Call Center Agent to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

We are a United Health Care Company that caters to small business, families, individuals and self employed that are looking for affordable options for health benefit plans. We are able to offer a wide variety of products to protect these individuals and their families. Our culture is built on our mission of H.O.P.E. We want to Help Other People Everyday.