Greetings!

Our client Navy Federal Credit Union is the world's largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees.

Our client is seeking an UX Content Conversation Designer-15814-Remote. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.

Please review the below details for clarity on the position description.

Description:

• Design end-to-end conversation flows for chatbots and other conversational interfaces like IVR.
• Write conversational content that aligns with our brand voice and user needs.
• Work closely with product managers, engineers, and researchers to define and implement conversation strategies.
• Use data, user research, and testing to iterate and improve conversations over time.
• Define intents, utterances, and response logic for AI/NLU systems.
• Help establish and maintain conversation design guidelines and best practices.
• Advocate for the user and promote accessibility and inclusivity in language.

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Qualifications**

• 2+ years of experience in conversation design.
• Strong portfolio of conversational work (chat, voice, or multimodal).
• Excellent writing and editing skills with an ear for natural-sounding language.
• Understanding of design thinking, user experience principles, and accessibility standards.
• Familiarity with conversational AI platforms (e.g., Dialogflow, Rasa, IBM Watson, Voiceflow, etc.).
• Comfort with ambiguity and a collaborative spirit

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A Contractor - UX Content Conversation Designer creates engaging, user-centric conversational experiences for digital products and services**

1. Experience in designing and developing conversational flows for chatbots, voice assistants, and other AI-powered interfaces
2. Proficiency in usability testing and user research
3. Strong portfolio demonstrating conversational UI/UX projects
4. Familiarity with conversation design tools "