Job Description

As a researcher in the Nearmap Design team, you will play a critical role in delivering high-quality user experiences to Nearmap customers. You will help the team deepen their understanding of customers' contexts, motivations, goals, and behaviors. Using a mixed-methods research approach, you will translate evidence-based insights into accessible and actionable stories that inspire the design team to ideate and solve customer problems innovatively. Reporting to the Principal UX Researcher, this remote, full-time permanent position is based in the United States. As a customer advocate, you will inspire change across teams by building empathy through research and delivering excellent user experiences across Nearmap products and services.

Key Responsibilities

Research process and delivery

• Leads strategic user research initiatives across the product development lifecycle, ensuring delivery of exceptional user experiences from discovery through post-launch evaluation.
• Designs and executes mixed-method research studies to uncover deep customer insights that drive both tactical improvements and strategic design and product direction.
• Partners with cross-functional teams to refine research questions that address both immediate needs and long-term experience goals.
• Manages participant recruitment to ensure diverse, representative sampling for high-quality insights.
• Transforms complex research findings into clear, actionable insights that enable stakeholders to make informed decisions that elevate the user experience.
• Crafts compelling research narratives and presentations that inspire teams to deliver premium user experiences.
• Continuously refines research approach by soliciting feedback on methodology, plans, and insights to ensure maximum impact on user experience.

Research excellence

• You uphold the highest ethical standards in research practice, ensuring informed consent, protecting participant privacy, maintaining data security, and advocating for inclusive and accessible research practices that respect all users.
• You maintain rigorous standards in research design, ensuring appropriate sample sizes, unbiased question framing, valid data collection protocols, and systematic analysis approaches that produce reliable and actionable insights.
• You go beyond surface-level observations to uncover root causes and latent needs, ensuring insights are substantiated with strong evidence, contextualized within broader user journeys, and connected to meaningful user outcomes.

Quality of user experience

• User experience quality indicators: You identify and track leading indicators of user experience quality from micro-interactions to key journeys, helping teams catch and address experience degradation.
• Design decision impact: You measure the impact of design changes through iterative testing and longitudinal studies, providing evidence-based guidance on which design approaches deliver the highest quality experience.
• Continuous tracking and monitoring systems: You establish approaches for ongoing experience measurement, creating reports and regular research cadences that helps teams maintain high experience quality standards.

Qualifications

Experience

• 2+ years of experience as a UX/Design Researcher working with digital products and services.
• Demonstrates experience planning and conducting various research methodologies including usability testing (moderated and unmoderated), concept testing, in-depth user interviews and surveys.
• Experience with both generative and evaluative research methods.
• Proven ability to select the research method for the project goals.
• Experience leading complete ‘end to end’ user research projects from defining research questions to delivering actionable insights through clear and engaging reports and presentations.

Skills

• Proficient research craft: Demonstrates mastery of diverse research methods across the entire spectrum (generative and evaluative research), expertly selecting and adapting the approach to deliver actionable (strategic and tactical) insights that will help deliver excellent level of user experience.
• Collaboration: Builds trusted partnerships within the design, engineering and other internal teams. Engages the team with the complete ‘end-to-end’ research process from research planning to insights sharing.
• Data synthesis and storytelling: Transforms the data collected from research into compelling narratives and connects the insights to the key goals and user experience metrics.
• Communication: Presents research findings with impact, facilitates workshops and sessions. Creates accessible research documentation and ensures the insights are consumed and acted upon by the teams through strong verbal, written and visual communication.
• Strategic thinking: Proactively identifies research opportunities, balances tactical studies with the foundational research to drive both immediate and long-term impact.
• Technical competency: Leverages research tools and platforms effectively, understands basic analytics and data querying. Stays current with emerging research methodologies.

Personal Attributes

• Team player: You value a positive team culture and thrive in collaborative environments, working well with others to achieve shared goals. A team player, someone who values a great team culture.
• Curiosity and Learning Mindset: You are constantly curious and eager to learn, particularly in the areas of design, user experience and technology, staying updated with the latest industry trends and best practices.
• Creative Thinker: You possess a creative mindset and have a proven ability to think creatively, coming up with research approaches and compelling stories to share the insights in the most effective way.
• Attention to Detail: You maintain rigorous standards in research execution, from precise participant screening to meticulous data analysis, ensuring research validity and reliability while catching nuanced behaviours others might miss.
• Comfort with Ambiguity: You thrive in uncertain environments where research questions evolve, comfortable exploring messy problem spaces and helping teams navigate from ambiguous challenges to actionable clarity through systematic inquiry processes.
• Resilient and adaptable: You handle challenging research situations with grace, whether managing difficult participants, pivoting research approaches or delivering tough-insights.

Tertiary Qualifications

• Bachelor's degree preferred.

Additional Information

Some of our benefits

Nearmap takes a holistic approach to our employees’ emotional, physical and financial wellness. Some of our current benefits include:

• Quarterly wellbeing day off - Four additional days off a year as your "YOU" days
• Company-sponsored volunteering days to give back.
• Generous parental leave policies for growing families.
• Access to LinkedIn Learning for continuous growth.
• Discounted Health Insurance plans.
• Monthly technology allowance.
• Annual flu vaccinations and skin checks.
• Hybrid flexibility
• A Nearmap subscription (naturally!).

Working at Nearmap

We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

If you can see yourself working at Nearmap and feel you have the right level of experience, we invite you to get in touch.
Watch some of our videos and find out more about what a day in the life at Nearmap looks like.

https://youtu.be/WSMYfAEdAe4

https://youtu.be/ZEGdSLWdrH0

https://youtu.be/JuHBJk2uuD8

https://youtu.be/8mSSG6uICW0

To hear an interview with Brett Tully, Director of AI Output Systems on the Super Data Science podcast, click this link: https://www.superdatascience.com/533

Mapscaping podcast: https://mapscaping.com/blogs/the-mapscaping-podcast/collecting-and-processing-aerial-imagery-at-scale

Read the product documentation for Nearmap AI:https://docs.nearmap.com/display/ND/NEARMAP+AI

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