Benefits:
Dental insurance
Health insurance
Paid time off
Training & development
Vision insurance
Rysun Labs (formerly KCS – Krish Compusoft Services) is an AI, Data & Digital innovation partner of choice for enterprises, globally. Rysun guides and accelerates the Data & AI strategy and Digital Transformation programs for Fortune 2000 enterprises and product startups to shape remarkable customer experiences and intelligent operations. The team delivers innovative, specialized solutions that help High-tech, Retail & Ecommerce to outperform competition and lead the change in their industry. Rysun partners with Microsoft, Google and AWS to bring the best of enterprise technology to its customers. Rysun believes in quality-first and is CMMI Level 5, ISO 9001 & 27001 certified. The team has a growth mindset fueled by a strong culture of collaboration that unifies its global teams across India, USA, South Africa (a proud Level 2 B-BBEE Contributor), and UK.
We are looking for a detail-oriented UX Researcher with experience in eCommerce, Retail Operations, and working knowledge of Microsoft Dynamics 365 (D365). The candidate will conduct user research, analyze user behavior, and provide actionable insights to improve digital commerce experiences and retail workflows. This role will collaborate with Product Managers, Business Analysts, Designers, and Engineering teams to enhance customer journeys and operational systems.
Location- Houston, TX
Engagement Type & Travel Requirement
This is a freelance / independent contractor position (not a full-time role).
The role requires occasional travel to Houston, TX and nearby locations approximately 4–5 days in a month.
Candidates must be open to travel within Houston and occasionally outside Houston when required.
Key Responsibilities
User Research & Insights
Plan and conduct qualitative and quantitative research (interviews, surveys, usability testing, contextual inquiry).
Analyze user behavior across eCommerce platforms and retail systems.
Develop user personas, journey maps, empathy maps, and experience blueprints.
Identify usability gaps in digital storefronts and operational systems.
eCommerce & Retail Experience Optimization
Evaluate customer journeys across web and mobile commerce platforms.
Improve checkout flow, product discovery, and conversion funnel.
Conduct A/B testing research and usability validation.
Provide insights to enhance omnichannel retail experiences.
D365 (Microsoft Dynamics 365) Exposure
Understand retail and supply chain workflows within D365.
Research user pain points in D365-based modules such as:
Finance & Operations
Supply Chain Management
Retail / Commerce
Collaborate with functional teams to improve system usability and process efficiency.
Collaboration & Stakeholder Engagement
Work closely with Business Analysts to translate research into requirements.
Support UX/UI designers with research-backed wireframe validation.
Present findings and recommendations to stakeholders and leadership.
Facilitate workshops and design thinking sessions.
Data & Performance Analysis
Use analytics tools (GA4, Hotjar, Power BI, etc.) to interpret user behavior.
Monitor KPIs such as:
Conversion rate
Cart abandonment
User engagement
Operational efficiency metrics
Provide actionable insights to improve business performance.
Required Qualifications & Experience
Bachelor’s/Master’s degree in UX Design, HCI, Psychology, Business, or related field.
3–6+ years of UX research experience.
Experience in eCommerce and/or Retail Operations.
Working knowledge of Microsoft Dynamics 365 (D365).
Experience with research tools such as UserTesting, Maze, Hotjar, or GA4.
Strong communication and stakeholder management skills.
Preferred Qualifications
Experience with omnichannel retail or ERP-integrated commerce platforms.
Familiarity with Agile/Scrum methodologies.
Experience working with global or US clients and understanding retail supply chain processes.
Flexible work from home options available.