A little bit about us…

UZURV is a 200-person, growing technology company based in Richmond, VA. The company operates in 15 states and is expanding nationally. As an Adaptive Transportation Network Company, the UZURV mobility platform serves individuals with disabilities, the elderly, and others who need assistance with independent transportation.

UZURV's platform combines rideshare with specialty credentialed, drug and alcohol tested drivers to provide safe, reliable mobility and a higher level of care for the transportation disadvantaged. It's a technology platform and service that helps people who need assistance get where they need to go. It's honestly hard to convey how much it means to all of us here to have the opportunity to work on something with such a direct, positive impact on people's lives.

A little bit about the role…

We are hiring a Customer Care Associate who can work the following shift: Tuesday–Saturday, 10:00am–7:00pm

At UZURV, we're steadfast in our commitment to building a platform that provides safe and reliable transportation access to communities of health throughout the country. We are a high-growth technology company delivering life-changing transportation experiences for riders in partnership with healthcare organizations, municipalities, and more.

As a Customer Care Associate, you will serve as the first point of contact for customers across multiple channels. You will act as a detective to assess problems, determine causes, and offer timely solutions, helping ensure rider needs are met with empathy and professionalism. You will also help resolve complex issues escalated from the call center, and coordinate across departments to resolve challenges quickly and thoroughly.

In this role, you will:

• Serve as a key escalation point for complex customer issues originating from our call center

• Respond promptly and professionally to digital inquiries via chat, email, Slack, and phone

• Accurately document customer interactions and inquiries in internal systems

• Investigate and help resolve customer concerns with empathy and efficiency

• Collaborate with internal departments to coordinate timely solutions

• Use internal tools to assist riders with trip-related requests and questions

• Diagnose issues quickly and prescribe real-time solutions with a calm, customer-focused mindset

• Coordinate emergency responses when needed

• Communicate clearly and effectively across all channels

We are excited about you because…

• You have 3+ years of experience in customer support, hospitality, or a call center

• You show empathy and compassion , even in high-pressure situations

• You communicate clearly and professionally—both written and verbal

• You are solutions-oriented and respect process while driving outcomes

• You are comfortable using tools like Slack, Zendesk, and Google Workspace

• You are able to work from a quiet, private home office with high-speed internet (minimum 100 Mbps download / 50 Mbps upload)

• You are located within 1 hour of Richmond, VA

• You can pass a background check

• You are available to work the following shift: Tuesday–Saturday, 10:00am–7:00pm

To be successful at UZURV, you must be:

• Technology-oriented – You must be fluent in tools like G Suite and adept with mobile apps

• Agile – You thrive in a fast-paced environment, multitasking and adapting to change

• Collaborative – You work well with others and share ownership in our mission

• Mission-driven – You value your work and want to make a positive impact on people's lives through access to reliable transportation

Why you should come to UZURV:

UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us—regardless of disability, illness, or age. We receive daily affirmation from our riders, drivers, and partners about the value and quality of what we provide.

In addition to a collaborative and purpose-driven environment, UZURV offers:

• Competitive compensation ($20/hour)

• 401K with company matching

• Healthcare benefits package

• Generous PTO and paid holidays

• A mission-driven and team-based culture

Don't meet every single requirement?
Studies show that women and people of color are less likely to apply to jobs unless they meet every single qualification. At UZURV, we are committed to building a diverse and inclusive workplace—so if you're excited about this role, but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway. You might be just the right fit for this or a future role at UZURV. Just go for it... submit your resume!