A little bit about us…

UZURV is a 170+ person, growing technology company based in Richmond, VA. The company operates in 15 states and is now expanding nationally. As an Adaptive Transportation Network Company, the UZURV mobility platform serves individuals with disabilities, the elderly, and others who need assistance with independent transportation.

UZURV's platform combines rideshare with specialty credentialed, drug and alcohol tested drivers to provide safe, reliable mobility and a higher level of care for the transportation disadvantaged. It's a technology platform and service that helps people who need assistance getting where they need to go. It is honestly hard to convey how much it means to all of us here to have the opportunity to work on something with such a direct, positive impact on people's lives.

A little bit about the role…

The Driver Success Engagement Specialist plays a critical role in enhancing the driver experience through event planning, education, communication, and ongoing support. This person will be instrumental in identifying barriers to onboarding and retention, strengthening driver engagement, and working cross-functionally to implement high-impact solutions.

You'll have the opportunity to support our driver network by planning and executing events, creating engagement strategies, and delivering scalable solutions that improve the driver journey from onboarding through continued success on the platform.

As the Driver Success Engagement Specialist, you will be responsible for the following:

• Planning and executing in-person and virtual driver events, including organizing materials and managing logistics to foster community and increase engagement.

• Proposing and piloting new programs or initiatives that improve driver performance, satisfaction, and retention.

• Collaborating with internal teams to align driver-related initiatives across departments.

• Analyzing barriers to driver onboarding and implementing scalable, data-informed solutions to improve completion rates.

• Identifying trends in driver attrition and leading efforts to retain drivers through targeted communication, training, and support.

• Providing one-on-one coaching and remediation when needed to help drivers meet UZURV standards and remain successful.

• Supporting mass communications with brand-aligned messaging and clear, effective language.

• Responding to and resolving support tickets in a timely and professional manner to ensure a positive driver experience.

We are excited about you because…

• You have strong verbal and written communication skills and can engage professionally with a wide range of people.

• You are experienced in customer service or support roles, ideally in a high-volume environment.

• You are highly adaptable and thrive in a fast-paced, evolving workplace.

• You are organized, self-motivated, and comfortable handling sensitive or confidential information with discretion.

• You have experience building and managing relationships with internal and external stakeholders.

• You are skilled in planning and facilitating both in-person and virtual events.

To be successful at UZURV, you must be:

• Technology oriented: You are well versed in G Suite applications and adept at learning new technologies. You take initiative to recommend and implement new tools into our workflow that streamline operations and drive innovation.
• Metrics minded: We build great stuff, but it is not easy. You are driven to find the numbers that help us hit goals and identify solutions, especially while under pressure.
• Agile: Multitasking is necessary in a growing, fast paced company, as is the ability to plan and organize your workload. You must be flexible and nimble to adapt to shifting priorities.
• Collaborative: Collaboration is critical at UZURV, and we work together to provide greater independence for the communities we serve. You should be committed to approaching this role with a results focused, collaborative, and inclusive mindset.
• Mission driven: We believe that the ADA is a promise and Mobility Independence is for Everyone. What we are creating every day is to ensure access to reliable, safe, and on demand transportation is available to people who need assistance getting around. Valuing your work and the time you spend in your career is core to who you are – you work where you want to make a true difference.

Why you should come to UZURV:

UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market.

In addition to providing our employees with a safe, collaborative, flexible, family first work environment, UZURV also offers:

• 401K matching
• Healthcare benefits package
• Generous PTO and paid holidays
• Collaborative team based work environment

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At UZURV, we are dedicated to building a diverse, inclusive, and just workplace, so if you're excited about this role but your past experience doesn't align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume!