Job Description

We are seeking a friendly and detail-oriented customer service professional with a strong commitment to excellence to join our company as a Customer Support Specialist. This position centers on effectively serving and strengthening the nationwide user base of our publishing systems. As the front line of contact for the company, our Customer Support Specialists must present themselves in a professional manner while relying on their experience, good judgment and interpersonal skills to meet the challenges and needs of our customers regarding inquiries received via phone and email.

INDUSTRY: This position is part of our Senior Living division, which is dedicated to serving the needs of America’s fast-growing senior population, providing comprehensive, individualized solutions that ensure each individual's safety, comfort, health and access to the rich social and intellectual engagement every senior deserves.

RESPONSIBILITIES: Our Customer Support Specialists ensure timely resolution of all phone and email inquiries regarding our products and services. Other responsibilities include:

• Act as a liaison between our Production department and our customers to ensure that all publication deadlines are met
• Provide conflict resolution that balances customer needs with company policy to the satisfaction of all parties
• Train new users on our web-based publishing system
• Maintain customer contact notes
• Other duties as assigned

Qualifications

EXPERIENCE: Previous customer service experience is preferred.

EDUCATION: A bachelor’s degree from an accredited four-year college or university is preferred. Equivalent work experience, with excellent references, will also be considered.

PERSONAL ATTRIBUTES: Candidates must be able to adapt to both routine and unique inquiries within a set of established parameters. Other relevant attributes include:

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Punctuality
• Reliability
• Attention to detail

TECHNICAL SKILLS: Candidates must have general technical skills, including proficiency with Internet tools, telephone systems and software, and other common tools. A familiarity with Microsoft Word and Excel is preferred.

Additional Information

COMPENSATION: Salary BENEFITS: Comprehensive benefits package LOCATION: Overland Park, KS TRAVEL: Light to none