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Client Service Representative

Ultimate Staffing

Client Service Representative

Aliso Viejo, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Ultimate Staffing is seeking a Client Service Representative to join a growing computer software company in Aliso Viejo, CA. We are seeking ENTRY LEVEL candidates. In this role, you will be responsible for problem-solving, troubleshooting, and maintaining excellent service!

     

    Responsibilities

     

    Manage 25-50 inbound/outbound phone calls a day to suppliers

    Walk step by step with suppliers through the registration process

    Assist different departments with collecting invoice samples

    Resolving issues for suppliers over the phone and via email

    Maintain a detailed case history in our case tracking system.

     

    Experience And Education

     

    High school diploma required; associate degree or college degree preferred

    Minimum of 1-year experience in inside sales or customer service

    Excellent written and verbal communication skills, with an emphasis on listening

    Must be able to juggle being on the phone and using multiple online system interfaces to locate information for callers

    Experience with Microsoft Outlook, Microsoft Excel, and the Internet. Experience with Salesfore.com CRM is a plus

    Ability to deal effectively with people while maintaining a professional and positive attitude

    Ability to multi-task and meet goals

    Qualities And Skills

    • Smart - Easily grasps complex technical and business problems and quickly arrives at viable solutions
    • Detail Oriented - Exhibits a natural inclination to pay careful attention to details
    • Ethical - Consistently demonstrates high standards of personal integrity
    • Natural Troubleshooter - demonstrates “out of the box” thinking when presented with a difficult challenge
    • Gets Things Done - Implements solutions quickly and with excellent quality
    • Personable - Relays a professional and courteous attitude to customers and co-workers