Job Description

Job Summary: Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

PAY: $17-22/hour

SCHEDULE: Monday - Friday; 8am-5pm

Responsibilities:

• Resolve customer complaints via phone, email, or mail and assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Conduct outbound marketing calls daily to acquire additional clientele
• Utilize computer technology to handle high call volumes.
• Work with customer service manager to ensure proper customer service is being delivered.

Requirements:

• Proven customer support experience or experience as a client service representative with a great track record of over-achieving quota.
• Strong phone contact handling skills and active listening with an emphasis in excellent communication.
• Must be detail oriented
• Experience in conducting outbound cold calls is required
• Commercial vehicle insurance experience highly preferred
• High school degree or equivalent minimum, Associates degree or higher preferred
• Fluency in Spanish is required

Company Description

We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification.