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What and who we are:  UltraLinq Healthcare Solutions, Inc. is a SaaS cloud-based medical image solution. We give our clients the ability to read, store, report and archive anytime and from anywhere with an internet connection. We are a mature SaaS company with a startup mentality. Our team solely consists of passionate, motivated problem-solvers dedicated to providing exemplary service to our customers as we improve the healthcare experience for healthcare providers and professionals. We nurture a casual, diverse and energetic atmosphere with highly supportive co-workers.

Who we need: We are currently seeking part-time interns to join the Technical Services team located in our New York office. Interns will report directly to the Director of Technical Services. This is a great position for someone who is looking to learn about troubleshooting, enjoys working as part of a small team, and participating in collaborative process and procedure development. 

Why you should apply: If you are thinking of joining the Health Information Technology industry, this position is a good launchpad. You will be introduced to the growing field of cloud-based software and its impact as a disruptor for regulated medical devices, as UltraLinq is cleared by the FDA as a Class II Medical Device and is CE marked as a Class I Medical Device. You'll also learn about PACS, SaaS, DICOM interoperability, networking imaging modalities and virtual reporting and delivery solutions including HL7 integration.

How to succeed in this role: You will need to be a quick and flexible thinker and eager to learn as much as you can so you can speak to medical health professionals (sonographers, physicians, medical billers, hospital I.T. administrators, etc.) confidently about UltraLinq.

In this position you will:

• Learn the ins-and-outs of ticket management via Zendesk

• Learn how to effectively troubleshoot complex technical issues remotely

• Help our support team manage incoming calls by being the first point of contact for our clients

• Assess tickets for urgent issues for immediate escalation 

• Schedule appointments for Support team to ensure timely resolutions

• Under the direction of the Support Manager help keep information within Zendesk organized

• Maintain excellent customer communication and follow-up throughout the troubleshooting process

• Provide detailed documentation of reported product issues and resolutions

Requirements:

• Work or education which required the ability to think critically in order to solve problems

• A field of study related to computer science, information systems management, or healthcare is a plus

• Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer well)

• Interest in healthcare IT is a must

Skills/Knowledge:

• Excellent professional writing skills including tone, clarity, grammar, punctuation skills are required 

• Outstanding verbal customer-facing communication 

• Must be customer-oriented and provide exceptional customer service to clients

• Strong attention to detail, time management, and organizational ability

• Able to work independently within defined processes and procedures

A note about our commitment to equal opportunity and diversity:

All qualified persons eligible to work in the United States are encouraged to apply including, but not limited to, all nationalities, religions, gender identities, ages, ancestries, sexual orientations, marital statuses, disabilities, military services, or other non-merit factors.