Job Code: AZ 8025 Job Title: Unclaimed Property Specialist 1 Location: Phoenix, AZ (Hybrid) Duration: 12 Months

Position Overview

SOAZ - Req #8025 - AZDOR - Taxpayer Services is seeking a Unclaimed Property Specialist 1 to join our team. This is a hybrid role where the selected candidate will work onsite at 1600 W. Monroe St., Phoenix, AZ 85007 every Monday (or the next business day if Monday is a holiday), with additional onsite days as needed.

This position serves as the first point of contact for Unclaimed Property inquiries, taking ownership of customer calls, providing solutions, and supporting document control functions.

Key Responsibilities

Manning the Unclaimed Property Hotline

Answer and manage inbound calls in a timely manner.

Follow call center scripts when addressing inquiries.

Identify customer needs, research issues, and provide effective solutions.

Document Control

Sign for incoming registered or certified mail.

Sort and distribute mail.

Produce and maintain digital copies of documents for record retention.

Required Skills

Data entry & record keeping

Customer service skills

Phone experience

Preferred Skills

High school diploma or equivalent

Details

Work Schedule: Monday to Friday, 8 AM – 5 PM (40 hrs/week)

Orientation Date: September 29, 2025

Interview: In-person, within one week of posting close date

Submission Requirements: Resume, R2R, and Cover Letter