Operations eCommerce Service Associate

Location: St. Louis Park, MN

A career in the sport industry can be filled with unique pressures and temptations. At Uncommon Sports Group (USG), we provide faith-based training, resources, and relationships that develop Christ-centered leaders to successfully navigate these challenges. At USG, our operations team provides invaluable support that allows our organization to fund its faith-based work domestically and across the world.

Position Description:

As the eCommerce Service Associate at Uncommon Sports Group (USG) you will facilitate and execute all communication and activity in the support of our eCommerce customers. This includes, but is not limited to: customer communication, order maintenance, shipping support, promotion management and customer escalations. Additionally, you will be trained on Inventory management practices to ensure accurate product information management such as quantity, size, and product attributes.

Primary Responsibilities:

Uphold organizational core values and celebrate their presence in others

Provide world-class customer service while acting as the primary Voice of the Customer (VoC)

Optimize time to resolution and minimize the number of communications to satisfy customer needs

Utilize professional communication to strengthen customer relationships and satisfaction

Ensure cost-effective shipping support

Objectives:

Improve customer retention, satisfaction, and service scores

Facilitate ongoing activity audits and optimize service processes and efficiency

Resolve a wide range of product and service inquiries with speed and empathy

Maintain composure while handling challenging customer situations

Create an atmosphere of advocacy and confidence for our customers and our brands

Requirements:

High School Diploma or equivalent

1+ years of Customer Service, Food Service, or Retail experience

Comfortable with Microsoft Office Suite

Comfortable with eCommerce or Online Marketplace platform software: Amazon, eBay, etc.

Comfortable with email, chat, and other digital communication tools

Preferred Qualifications:

Bachelor’s Degree

Experience in a call center, service center, or high-traffic customer-centric environment

Education or Certification in Customer Service, Sales, or Hospitality

Leadership, Change Management, and communication skills

Excellent time management skills

Self-motivated and strong ability to multi-task

Additional Information:

Reports to: Director of Operations

Full-Time, Monday through Friday

Competitive Compensation

Limited benefits available to full time staff after a 90-day probationary period

Continuing Education Opportunities

Upward mobility potential

Fast-paced, growth-oriented, positive environment

Faith-based, Christ-centered organization