Operations eCommerce Service Associate
Location: St. Louis Park, MN
A career in the sport industry can be filled with unique pressures and temptations. At Uncommon Sports Group (USG), we provide faith-based training, resources, and relationships that develop Christ-centered leaders to successfully navigate these challenges. At USG, our operations team provides invaluable support that allows our organization to fund its faith-based work domestically and across the world.
Position Description:
As the eCommerce Service Associate at Uncommon Sports Group (USG) you will facilitate and execute all communication and activity in the support of our eCommerce customers. This includes, but is not limited to: customer communication, order maintenance, shipping support, promotion management and customer escalations. Additionally, you will be trained on Inventory management practices to ensure accurate product information management such as quantity, size, and product attributes.
Primary Responsibilities:
Uphold organizational core values and celebrate their presence in others
Provide world-class customer service while acting as the primary Voice of the Customer (VoC)
Optimize time to resolution and minimize the number of communications to satisfy customer needs
Utilize professional communication to strengthen customer relationships and satisfaction
Ensure cost-effective shipping support
Objectives:
Improve customer retention, satisfaction, and service scores
Facilitate ongoing activity audits and optimize service processes and efficiency
Resolve a wide range of product and service inquiries with speed and empathy
Maintain composure while handling challenging customer situations
Create an atmosphere of advocacy and confidence for our customers and our brands
Requirements:
High School Diploma or equivalent
1+ years of Customer Service, Food Service, or Retail experience
Comfortable with Microsoft Office Suite
Comfortable with eCommerce or Online Marketplace platform software: Amazon, eBay, etc.
Comfortable with email, chat, and other digital communication tools
Preferred Qualifications:
Bachelor’s Degree
Experience in a call center, service center, or high-traffic customer-centric environment
Education or Certification in Customer Service, Sales, or Hospitality
Leadership, Change Management, and communication skills
Excellent time management skills
Self-motivated and strong ability to multi-task
Additional Information:
Reports to: Director of Operations
Full-Time, Monday through Friday
Competitive Compensation
Limited benefits available to full time staff after a 90-day probationary period
Continuing Education Opportunities
Upward mobility potential
Fast-paced, growth-oriented, positive environment
Faith-based, Christ-centered organization