Undergrad Intern, Cybersource Customer Experience

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Visa

Undergrad Intern, Cybersource Customer Experience

Austin, TX
Internship
Paid
  • Responsibilities

    COMPANY DESCRIPTION

    As the world's leader in digital payments technology Visa's mission is to connect the world through the most creative reliable and secure payment network - enabling individuals businesses and economies to thrive. Our advanced global processing network VisaNet provides secure and reliable payments around the world and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone everywhere. As the world moves from analog to digital Visa is applying our brand products people network and scale to reshape the future of commerce. At Visa your individuality fits right in. Working here gives you an opportunity to impact the world invest in your career growth and be part of an inclusive and diverse workplace. We are a global team of disruptors trailblazers innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world creatively moving the industry forward and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers. YOU'RE an Individual. WE'RE the team for you. TOGETHER let's transform the way the world pays.

    JOB DESCRIPTION

    Our 12 week Visa internship program occurs during the summer months only. Technology and its consumption to perform payments is reaching new heights as consumers demand more from experiences. With the significant shift to digital our clients financial technology partners and merchant partners are all having to adapt their technology and digital strategy to meet the demands of these expectations and experiences. Cybersource is a key enabler of Visa technology that gives clients the ability to have a global and holistic platform that can scale with their business. Cybersource is at the forefront of being that technology enabler for customer experiences including the deployment of Visa assets with specific emphasis on how we engage and support our clients in the design of solutions and its architecture. The Cybersource Strategy & Insights team leads efforts on understanding measuring and championing customer experience across the Cybersource and Authorize.Net brands. Our team applies the latest in CX analytics surveying and machine learning to drive strategic impact across Cybersource and Authorize.Net.

    We are looking for an outstanding intern who is interested in working closely with cross-functional and cross-organizational teams to understand the customer journey and analyze business needs document and understand customer requirements measure peaks and valleys in the customer journey conduct strategic assessments track and develop analytics and develop/implement solutions. They will sit side-by-side with our customer experience platform manager to evolve and champion the CX program have access to internal and external data sources and be expected to communicate relevant insights to senior leadership and key decision-makers. The ideal candidate works well in collaborative environments with minimal formal structure and is comfortable in changing environments with competing priorities. Above all this person must intrinsically be a champion and steward for the customer within Authorize.Net CyberSource and Visa broadly.

    This position is located at the Visa office in Austin TX. Specific engagements will depend on upon your skills sets interest and team needs.

    Job roles & responsibilities and projects could include:

    • Be a creative thinker who is passionate about brainstorming out of the box approaches to solve for client challenges and user experiences
    • Data Insights: develop and formalize a series of approaches for tracking activity to track end to end journeys and performance metrics
    • Taking next steps from analysis to communication to achieve successful outcomes
    • Work collaboratively with organizational leads on projects involving customer experience management
    • Assisting with day-to-day responsibility for CX platform’s operations ensuring the business is capitalizing on its functionality to reinforce and enable our priorities of Customer-Centricity
    • Evolving the CX programs and platform to better measure the overall merchant experience and deliver more actionable insights
    • Documenting features and functions of systems
    • Assisting in all stages CX platform implementation
    • Identifying who to survey how to route feedback who should have access and at what level

    BASIC QUALIFICATIONS

    • PURSUING A BACHELOR’S DEGREE in business or a related field GRADUATING DECEMBER 2022 THRU AUGUST 2024
    • Minimum GPA of 3.0 out of 4.0 (or equivalent scale)
    • Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered.
    • Strong communication skills coupled with the ability to be investigative/curious. Fluent in using major mainstream software services including but not limited to: MS office and collaboration applications
    • Strong written skills that demonstrate ability to communicate business problems and solutions in a precise and concise manner

    PREFERRED QUALIFICATIONS

    • Awareness and exposure in Tableau Medallia Excel PowerPoint Word and broader MS office applications including Visio MS Teams etc.
    • Experience in understanding and analyzing data.
    • Awareness of eCommerce digital and social media platforms for payment acceptance.
    • The ability to lean in and take on new challenges with a strong approach to cross functional collaboration.
    • Strong ability to collaborate both within a team and cross functionally.
    • Highly driven creative and seeks out new alternatives to the status quo and results oriented.
    • Excellent team player and excellent interpersonal skills.
    • Robust analytical and problem-solving skills.
    • Ability to operate and navigate with ambiguity to meet goals.

    ADDITIONAL INFORMATION

    Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment all employees based in the U.S. are required to be fully vaccinated for COVID-19 unless a reasonable accommodation is approved or as otherwise required by law.

    WORK HOURS: Varies upon the needs of the department

    TRAVEL REQUIREMENTS: This position requires travel 5-10% of the time.

    WORK AUTHORIZATION: Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered.

    MENTAL/PHYSICAL REQUIREMENTS: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

    Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

  • Industry
    Technology
  • About Us

    Visa is a payments technology company. The beating heart of our company is VisaNet, our global processing network that enables digital payments to happen securely and reliably in the blink of an eye. Our mission is to connect the world through the most innovative, reliable and secure payments network — enabling individuals, businesses and economies to thrive.