ABOUT UNDERGRADS:

Undergrads is a rapidly growing startup based in Charlotte, NC with no signs of slowing down.  Founded in 2018 by two college students seeking ways to make ends meet while balancing classes, giving back to students is at the heart of our business.

Undergrads is a marketplace that pairs students with employers offering flexible work opportunities in their area.  Our mission is to provide businesses with staffing from a reliable and hardworking student population while giving college undergrads opportunity to work flexibly around their class schedule. 

There are thousands of students on the Undergrads platform covering 50 universities across Florida, North Carolina, South Carolina, and Florida with goals to grow into a national brand by 2025.

Our company culture is pivotal to who we are – we are relaxed and non-corporate.  Although we like to have a good time, we don't sleep on hard work.  Each team member is critical to our success and puts in the effort every day.  That means that your success is directly translated into company success, as well as the inverse.  We are dedicated to continuous growth and learning opportunities for our team members and everyone has a voice here.

Learn more about us at www.undergrads.com or www.linkedin.com/company/under....

THE IDEAL CANDIDATE DEMONSTRATES THE FOLLOWING:

• Humbleness: A selfless individual that gives credit where it is due; does not seek the spotlight or act with arrogance
• Adaptability: Able to adjust to new ideas and concepts quickly; reacts to change well
• Ambition: Possess a strong desire to succeed; focused on the achievement of goals; has a "future outlook"
• Team-oriented: Puts the team first; willing to lend a hand without getting credit; focused on the collective goal
• Aptitude: Possesses a keen ability to learn new concepts quickly
• Caring: Puts others above themselves; shows kindness and is generous with others

SUMMARY:

The Undergrads Inside Sales Representative (ISR) is responsible for providing a stellar customer experience for new and potential customers.  The ISR will manage inbound customer calls and emails, providing accurate and useful information to convert inquiries to confirmed sales.  The ISR will also respond to and provide resolution for customer service needs of customers prior to and after their move such as reschedules, additional needs, cancellations, and claims.  Additionally, the ISR will collaborate with members of the Recruiting and Logistics teams to ensure proper staffing to meet the needs of the customer.

RESPONSIBILITIES:

Sales:

• Answer customer inbound inquiries (phone calls/emails) with a high-level of professionalism 
• Utilize fact-finding questions to provide accurate quotes and convert to booked moves
• Encourage the “customer for life” mentality by creating rapport with customers
• Convert leads and customer inquiries to booked moves 
• Answer general customer service questions from customers such as pricing, products and services, mover inquiries, and claims
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Make appropriate recommendations according to the customer's moving needs and act as a trusted advisor.
• Coordinate with members of the recruiting and logistics teams to schedule and properly staff moves
• Respond to and solution around staffing adjustments such as cancellations, callouts, rescheduling of movers in the event of changes by the customer or Undergrads
• Acknowledge and resolve customer complaints
• Ensure customer satisfaction and provide professional customer support

REQUIREMENTS:

• At least 1 year of sales or customer service experience is preferred but not required
• Experience with CRMs and other basic technology is preferred but not required
• Excellent communication skills
• Effective organization and time management skills
• Being a strong team player is a necessity
• Comfortable in a fast-paced environment; able to adapt quickly to changing priorities

SCHEDULE:

• Standard working hours will be Saturday & Sunday 9-5 and occasional weeknights
• In times of high volume, schedule requirements may vary