Undergraduate Technical Writer

Learn more about Visa


Undergraduate Technical Writer

Austin, TX
Full Time
  • Responsibilities

    Network Processing: This is the team behind VisaNet, the payments network that connects consumers and merchants with financial institutions. The team strives to maintain quality through high-availability and high volume to enable industry collaboration and innovation today and tomorrow.

    Come be a key part of a high-performing and motivated team in the vanguard of documenting Visa products and services, including Visa digital, mobile payments, e-commerce, money transfer, and much more for Financial Institutions, partners, vendors, and Visa staff around the world.

    As part of the Network Processing Communications team, you’ll work closely with other team members to develop articles for the Global Technical Letter and Implementation Guide (GTLIG) and Global Service Activation Guide (GSAG). These articles document enhancements to a wide variety of Visa products and services as well as changes to existing core systems being made in the VisaNet Business Enhancements Release (BER).

    Our writers collaborate with systems architects, software engineers, project managers, business partners, and client support staff to ensure multi-system technical requirements and/or implementation and testing requirements are fully developed and documented for Clients and Visa staff. We proactively support consistent on-time delivery of Client documentation for every Visa Business Enhancements Release, ensuring that this SSAE18 audit item is successfully met.

    On our team, you’ll apply Visa’s writing standards to all internal and client-facing documentation. You’ll also analyze business requirements, multi-system conceptual approaches, and technical designs to define and document the technical changes and configuration and testing requirements for both Clients and Visa staff. Additionally, you’ll determine from project documents as well as consultations and article reviews with the project team the information applicable to each audience and how it is presented and positioned in the article.

    Other documents our team produces include standalone Technical Letters, Technical Specification Guides, Client Implementation Guides, Service Activation Guides, and Service Advisories for off-release systems implementations, as well as updates to internal guides for customer service staff.

    You’ll author these documents using a complex, customized XML-based structured authoring tool, adhering to NPC writing standards. You may also be asked to perform complex tasks in the XML assembly to produce review documents and final publications, including multiple customized editions of final publications for merchants, and competitors such as MasterCard, American Express, Discover, and JCB.

    Building and managing strong relationships with business partners and technology teams, as well as regularly interacting with both technical and non-technical staff, are key to smoothly and successfully delivering our projects on time.

    As key contributors and subject matter experts, our writers also support the VisaNet Business Release process by serving as technical contacts and/or providing support in the Command Center. They also serve as third-level support for client inquiries.

  • Qualifications
    • Minimum of 6 months of work experience or a Bachelor's Degree
    • Bachelors degree in Technical Writing, Journalism, English, Rhetoric, or related field, graduating December 2021 - May 2022
    • Minimum GPA of 3.0 out of 4.0 (or equivalent scale)
  • Desired skills
    • Skilled at writing and editing documents
    • Strong skills in HTML and CSS are a plus
    • XML (specifically DITA) experience is a plus
    • Other coding skills are a plus
    • Ability to tackle challenges and address problems head-on
    • Strong ability to collaborate
    • Highly driven and resourceful
    • Ability to work in a fast-paced and dynamic environment
  • Industry
  • About Us

    Visa is a payments technology company. The beating heart of our company is VisaNet, our global processing network that enables digital payments to happen securely and reliably in the blink of an eye. Our mission is to connect the world through the most innovative, reliable and secure payments network — enabling individuals, businesses and economies to thrive.