Job Description

Leading global manufacturer in the water filtration industry looking for a Customer Service Support Specialist to join our rapidly growing team. The position is full-time, on-site at our Rancho Cucamonga, California office. *Please note the position will entail general technical service duties as well, so if you are savvy with electronics or programming a thermostat, this job will be a breeze once you pass basic training.

The ideal candidate is someone with proven experience as a customer service representative and has working knowledge of water treatment technologies (not required but a plus) and they are enthusiastic, self-motivated, efficient, and enjoy interacting with customers.

DUTIES AND RESPONSIBILITIES Other duties may be assigned.

• Provide technical support to existing customers via phone or email regarding their filtration product (i.e. installation process, troubleshooting, etc.)
• Assist customers in assessing the best filtration options for their needs
• Assist with placement of orders, cancellations, refunds, exchanges, etc.
• Manage a good volume of incoming calls with finesse and a smile
• Assist in providing additional administrative support to sales and customer service team
• Data Entry

QUALIFICATIONS AND SKILLS:

• Excellent interpersonal skills with experience in the customer service field
• Can listen patiently and resolve quickly.
• Ability to multi-task
• Organizational and time-management skills
• Ability to follow instructions
• Excellent verbal communication skills

COMPUTER SKILLS:

The individual should have knowledge of Microsoft Word, Microsoft Excel, Microsoft Outlook, and general computer knowledge.

EDUCATION/EXPERIENCE:

High school diploma or general education degree (GED)

3-5 years of experience minimum

Job Type: Full-time

Salary: $22.00 to $26.50 /hour

M - F 8:30am to 5:30pm

Work Location:

• One location

Benefits:

• Health insurance
• Paid time off

Company Description

Our fast-growing company located in Rancho Cucamonga, California strives to be the premier company in our industry. We are seeking talented, growth driven individuals who enjoy a stable and challenging work environment. Due to current and projected growth, we need to fill two positions in this department.