Job Description

The Unified Communications & Collaboration (UC/C) Technician is responsible for supporting the day-to-day operations of the global audio-visual collaboration infrastructure and end user experience. Ensuring quality and timely support of A/V systems throughout NBCU. The position reports to the Manager of UC/C & Media Experience and will serve as the escalation contact (L2) across all NBCUniversal event spaces, conference rooms, digital signage, and UC/C technology and will transfer to (L3) resources after all troubleshooting procedures have been exhausted.

The UC/C Technician will work closely with internal Virtual Network Operations Center (L1) technology teams to understand processes and procedures while executing tasks in person. A principal understanding of network and telephony technology is crucial to support end user environment. The primary responsibility is to support all facets of A/V end user experience and to quickly respond to requests for technical assistance via multiple inputs/channels including in person, phone, chat and email via remote access platforms to meet established SLA's. The UC/C Technician will be expected to follow standard A/V operating procedures; accurately resolve and document Tasks, Incidents and Requests using ticket tracking software.

This Technician must have the insight to troubleshoot, resolve recognize, identify, and escalate situations requiring urgent attention and redirect problems to appropriate technical resources. This Technician role will serve as a subject matter expert regarding the overall NBCUniversal UC/C experience, event support, digital signage maintenance, stakeholder engagement, end user training, and the design build process. This team member will serve as a source of escalation for technical issues that surpass the parameters set by leadership and will be responsible for the resolution of hardware for conference rooms and meetings spaces globally.

Qualifications

• Exceptional knowledge of Microsoft Teams, Tandberg, Cisco TMS and VCS, SX series codecs and Telepresence, VOIP, SIP, H323, Creston, Polycom Endpoints (HDX/VVX/RMX), AMX and AV cloud collaboration solutions.
• Configure, support, troubleshoot and resolve issues associated with Audio Visual hardware and software.
• Strong analytical and problem-solving skills.
• Networking.
• Strong knowledge of A/V signal flow.
• Proven attention to details and follow-up.
• Strong written and verbal communication skills, documentation is a must.
• Knowledge of how to use electrical and electronic diagnostic tools.
• Experience with Digital Signage solutions (BrightSign, Haivision, Mediastar).
• Experience with DS players (Appspace, Scala).
• 5+ years of On-Site or Internal Support experience.
• 4+ years of Team Leader experience.
• 4+ years of DSP programming (Biamp, QSC).
• Ability to read and understand signal and network diagrams.
• Audio Visual system design knowledge base.
• Audio Visual design build process experience.

PREFERRED QUALIFICATIONS:

• Experience in broadcasting, video production, multimedia, or related field a plus.
• Ability to execute within a fast-paced agile process.
• Ability to design audio and/or video installations from start to finish.
• High attention to detail while balancing multiple issues.
• Promotes an organizational climate that energizes, motivates, and facilitates teamwork.
• Customer Service Skills.
• Multitasking Ability.
• Certified Technology Specialist (CTS) Certification.
• Crestron Core Track Certification(s).
• Dante Certification Level 1.
• Digital Media Certificates.

Required On-Site : This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $80,000 - $105,000

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants
and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation,
marital status, pregnancy, veteran status, membership in the uniformed services,
genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories,
or arrest or conviction records, in a manner consistent with relevant legal
requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring
Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the
right to request a reasonable accommodation if you are unable or limited in your
ability to use or access nbcunicareers.com as a result of your disability. You can
request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.