Job Description

THE COMPANY

Unified Power was formed in Dallas, Texas in 2011 with a vision of providing the nation’s datacenters, telecommunications companies, hospitals, military & government agencies, and other users of mission-critical power equipment a national alternative for servicing, managing, and maintaining their power infrastructure under the care of one national provider.

Today, Unified Power is the premier national service provider of critical power services to more than 7,000 customers across the United States. Our clients trust our well-trained field service & support staff to deliver world-class service while maintaining critical power infrastructure. Our professional staff is expertly trained in providing our clients with critical power solutions in many industries including datacenters, telecommunications, cable television, broadband internet, healthcare, government, and education institutions.

Unified Power provides its customers high-quality, competitively priced preventative, proactive, and emergency services on Uninterruptible Power Supplies (UPS), DC-Plants, Static Switches (STS), Power Distribution Units (PDU), Generators, Automatic Transfer Switches (ATS), and Switchgear across the USA.

Our fast-growing company is well capitalized and seeking to attract highly skilled, highly motivated, success-driven, customer-focused Account Manager professionals to join our growing team.

THE POSITION

The Account Manager is a critical project management and interface role between, multiple departments within our organization, and our customers to ensure our current and potential future customer’s needs are exceeded.

The Account Manager is a customer liaison that will provide product and service information, as well as, resolve any emerging problems that our customers might face with accuracy and efficiency. They will provide support to our customers and various departments within the organization to execute accurate order management including coordination of customer proposals and contract renewals with the estimating team; notifying customers of routine price increases; addressing customer complaints per established departmental procedures; assisting in invoice quality, assist with the deployment of all customer information requirements including reports, order status, etc. In essence, the Account Manager will be the single point of contact for all customer orders.

The Account Manager will partner with their Account Coordinator to ensure proper resources are assigned to orders while balancing both internal efficiency targets as well as specific customer requirements. Resources include field engineers, subcontractors, direct ship vendors and OEM’s. The Account Manager will also be responsible to follow-up with any afterhours emergencies that occurred during non-business hours to ensure completion, invoicing as well as any possible root cause analysis required.

THIS LEADERSHIP POSITION WILL BE RESPONSIBLE FOR:

The primary duties and responsibilities of the Account Manager will include, but not be limited to:

• Manage customer communications (calls and e-mails) while maintaining active communication with the Sales Team, internal departments, Account Coordinator, and customer to assure completion of orders
• Accomplish accurate data entry by analyzing and obtaining information received from customer orders, must ensure data, including financials, are properly set up in the required company systems
• Verify and review orders received to ensure validity while meeting the company’s defined Terms and Conditions
• Provide timely and accurate information to incoming customer orders and product knowledge requests
• Liaison with estimating group to coordinate customer proposals and/or RFQ’s for the Sales Team
• Ensure proper and efficient resource coordination for all customer orders
• Follow up on orders to ensure processing by specified dates. Confers with various departments in the organization when necessary to ensure the highest level of service pre-and post-sale
• Review key material procurement & logistics requirements for alternatives as needed to meet customer requirements
• Other responsibilities as dictated by requirement and corporate dynamic

OUR IDEAL CANDIDATE WILL HAVE:

• Bachelor or Associate degree preferred or equivalent work experience with 3-5 years working in a Customer Service/Project Management role
• Must be able to work in high stress, high demand environment
• Must possess excellent oral and written communication skills
• Ability to organize and manage multiple priorities
• Good time and project management skills
• Strategic and Tactical thinker and multi-tasker
• Strengths in problem solving follow up and details
• Problem analysis and problem resolution at a functional level
• Strong customer orientation
• Proficient computer skills (Word, Excel, PowerPoint)
• Working experience with NetSuite System or similar is a plus
• Ability to work well with others
• Self-motivated
• Attention to detail

THE HIGHLIGHTS

• Excellent Compensation Package
• Ongoing education via our web portal, Unified Power University, and at various company facilities across the nation
• Opportunity for career advancement within our growing organization
• Competitive benefits including but not limited to: Medical, Dental, Vision
• Company paid Life Insurance
• Company paid Short- & Long-Term Disability
• 401(k) company match
• Tuition Reimbursement

OUR CORPORATE VALUES

• Safety First – “Safety Doesn’t Happen By Accident!”
• Personal Integrity & Accountability in All We Do!
• Knock-Their-Socks-Off Customer Satisfaction!
• Best-In-Class Employee Career Satisfaction!
• Sustained, Profitable Growth!

EEO/AA Employer M/F/D/V

Company Description

Unified Power Company is a premier national service provider, providing services to Uninterrupted Power Supply Units, Generators, DC Plants, PDU’s and other critical power equipment to more than 7,000 customers across the country. Our clients trust our well-trained field service & support staff to deliver world-class service while maintaining critical power infrastructure. Our professional staff is expertly trained in providing our clients with critical power solutions in many industries including datacenters, telecommunications, cable television, broadband internet, healthcare, government, and education institutions.