JOB DESCRIPTION

We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.

RESPONSIBILITIES

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status

SKILLS

• Minimum 2 years proven experience as a Collection Specialist or similar role
• Knowledge of collection techniques
• Familiarity with laws related to debt collection (e.g. FDCPA)
• Working knowledge of MS Office and databases
• Comfortable working with targets
• Patience and ability to manage stress
• Excellent communication skills (written and oral)
• Skilled in negotiation
• Problem-solving skills
• High school diploma; Associate's/Bachelor's degree is a plus

BENEFITS:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• 401(k)
• Flexible schedule
• Referral program
• Employee discount

SCHEDULE:

• 8-hour shift
• Monday to Friday
• Weekends

EDUCATION:

• College degree (Preferred)

WORK LOCATION:

• Multiple Locations

WORK REMOTELY:

• Temporarily due to COVID-19
• Job Type: Full-time
• Salary: $15.00 per hour

WORK FROM HOME REQUIREMENTS:

Laptop or Desktop specs:

• Windows Operating System - Windows 10 or higher
• Processor Intel i5 or higher (AMD equivalent accepted)
• With at least 8gb RAM
• Ethernet port
• With at least 50gb Hard Disk Drive Space
• Back-up is required
• ISP Requirements at least 20Mbps download and upload speed (wired connection required)
• Other requirements
• USB noise-canceling Headset
• Quiet space to work at Backup power and ISP options available