ABOUT UNIFORM TEETH

We believe that straight teeth have the power to transform lives by improving health and confidence.

At Uniform Teeth, we're on a mission to make access to high-quality orthodontic care easier and more affordable. Our proprietary use of 3D technology can cut down treatment times from years to months. And, our app allows consumers to track their journey and get immediate support from our trained staff and a team of UCSF doctors. 

Over the next two years, we will be scaling rapidly and we'll do this with an amazing team with experience from Twitter, One Medical Group, Zipcar, UCSF, and Harvard. And our investors believe in our mission. They've also invested in Allbirds, Casper, Warby Parker, and Airbnb.

ABOUT THE ROLE

The customer service team is a critical part of the Uniform Teeth ecosystem. In between appointments, we interact with patients on a weekly basis to track progress on their treatment plans. The customer service team is the primary owner of these interactions, via instant message, text, email, and/or phone. 

We're looking for a customer service specialist who thrives on helping others. You enjoy multi-tasking and love the sense of accomplishment you feel when you've completed a task. You're comfortable testing, learning, and applying learnings to new approaches. You are a strong communicator and enjoy interacting with both colleagues and patients via written communications. You love being part of a team that pitches in, no matter what's asked of you, and you find ways to bring fun to work.

HOW YOU'LL HAVE AN IMPACT

• Communicate with patients in a professional, helpful, and enthusiastic tone
• Review patient photos, provide feedback, and use judgment on when to engage the clinical team for consultation
• Tenaciously seek answers to resolve patient questions or concerns
• Guide the communication and billing process with insurance partners
• Deliver on daily service performance metrics 
• Help build and refine service protocols and continuously elevate standards
• Identify opportunities to delight patients with unexpected levels of service

WHAT YOU'LL BRING

• No experience in customer service required
• An approachable, helpful personality and act with a sense of urgency
• Collaborative, empathetic, patient, and a positive attitude
• Adaptable and flexible - excited to work in an environment that is constantly evolving
• Fast learner and self-driven with the willingness to jump in wherever your help is needed
• Strong verbal and written communication skills
• Bachelor's degree

WHAT WE'LL BRING

• $20-22/hour, based on experience, opportunities for promotion
• Competitive medical, dental, and vision coverage
• 401(k)
• Free orthodontic treatment after 90 days of employment

This is a full-time position based in San Francisco, CA.