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Clinic Coordinator

Uniform Teeth

Clinic Coordinator

San Francisco, CA
Full Time
Paid
  • Responsibilities

    ABOUT UNIFORM TEETH

    We believe that straight teeth have the power to transform lives by improving health and confidence.

    At Uniform Teeth, we're on a mission to make access to high-quality orthodontic care easier and more affordable. Our proprietary use of 3D technology can cut down treatment times from years to months. And, our app allows consumers to track their journey and get immediate support from our trained staff and a team of UCSF doctors. 

    Over the next two years, we will be scaling rapidly and we'll do this with an amazing team with experience from Twitter, One Medical Group, Zipcar, UCSF, and Harvard. And our investors believe in our mission. They've also invested in Allbirds, Casper, Warby Parker, and Airbnb.

    ABOUT THE ROLE

    The Clinic Coordinator is a critical part of the Uniform Teeth ecosystem. They welcome patients into our space, manage the schedule of the clinic, handle on-location customer service requests, and help out with office needs. 

    We're looking for a customer service generalist who thrives on helping others. You enjoy multi-tasking and love the sense of accomplishment you feel when you've completed a task. You're comfortable testing, learning, and applying learnings to new approaches. You are a strong communicator and enjoy interacting with both colleagues and patients. You love being part of a team that pitches in, no matter what's asked of you, and you find ways to bring fun to work.

    HOW YOU'LL HAVE AN IMPACT

    • Communicate with patients in a professional, helpful, and enthusiastic tone
    • Tenaciously seek answers to resolve patient questions or concerns
    • Guide the communication and billing process with insurance partners
    • Deliver on daily service performance metrics 
    • Help build and refine service protocols and continuously elevate standards
    • Identify opportunities to delight patients with unexpected levels of service

    WHAT YOU'LL BRING

    • No experience in customer service required
    • An approachable, helpful personality and act with a sense of urgency
    • Collaborative, empathetic, patient, and a positive attitude
    • Adaptable and flexible - excited to work in an environment that is constantly evolving
    • Fast learner and self-driven with the willingness to jump in wherever your help is needed
    • Strong verbal and written communication skills
    • Bachelor's degree

    WHAT WE'LL BRING

    • $20-22/hour, based on experience
    • Competitive medical, dental, and vision coverage
    • 401(k)
    • Free orthodontic treatment after 90 days of employment!

    This is a full-time position based in San Francisco, CA.