CLOSING DATE & TIME: OPEN UNTIL FILLED
Under general supervision, this journey level classification performs routine technical duties in support of development services or document administration; areas of responsibility include, but are not limited to, single-family residential lots, irrigation services, temporary construction meters, and less complex Tenant Improvements; ensures compliance with District policies and procedures; coordinates activities with external agencies; and performs related duties as assigned.
PLEASE NOTE: The selected incumbent for this position is required to be English/Spanish fluent Bilingual, which is subject to bilingual pay differential. Employees entitled to Bilingual pay are paid a rate of $0.74 per hour above their normal rate of pay for all hours actually worked, including time spent attending meetings. Bilingual pay will not apply to hours not worked, such as the use of PTO, bereavement, holidays, floating holidays, no-pay time off, jury duty, workers compensation, accrued time take, on-call or on-call holiday (including excess), time bank, etc. Please see the IBEW MOU on the EMWD for more information regarding Bilingual Pay Differential. MOU between EMWD and IBEW Local 1436
Required Skills
Knowledge of:
- District Water and Sewer Rules and Regulations in assigned areas of responsibility.
- District policies, procedures, and practices applicable to installation of domestic, landscape irrigation, and other water and sewer service connections.
- Basic principles applicable to the installation of recycled irrigation meters.
- Methods and techniques of reviewing applications and establishing service requirements and fee calculations.
- Improvement districts, the annexation process, assessment districts, special-benefit surcharge areas, subagencies, to determine project requirements and fees.
- Business mathematics.
- Basic engineering and construction terminology.
- Basic understanding of GIS programs.
- Customer service practices and etiquette.
- Methods and techniques of reviewing and interpreting parcel maps and legal property descriptions.
- Federal, state, and local laws, codes, and regulations in assigned areas of responsibility.
- Principles and practices of record keeping.
- District and mandated safety rules, regulations, and protocols.
- Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.
- The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Ability to:
- Provide technical support to development projects in assigned areas of responsibility.
- Read and interpret engineering drawings and maps.
- Perform mathematical calculations quickly and accurately.
- Apply mathematical reasoning.
- Determine and apply proper fee structure and prepare fee calculations.
- Explain the District’s fee structure, regulations, and requirements to customers.
- Understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures, and standards relevant to work performed.
- Prepare clear, accurate, and concise business correspondence and related documents.
- Maintain sensitive and confidential information.
- Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
- Use tact, initiative, prudence, and independent judgment within general policy, and procedural guidelines.
- Follow and apply written and oral work instructions.
- Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
- Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Required Experience
Any combination of experience and education that provides the required knowledge and abilities is qualifying, along with the specific licenses/certifications as outlined below:
Experience:
- Two (2) years progressively responsible experience providing technical support to a development permitting program, preferably in a municipal or water utility environment.
Education:
- Equivalent to completion of the twelfth (12th) grade supplemented by college course work in engineering, mathematics, or a related field. An associate degree in engineering, construction management, or a related field is desirable.
Licenses/Certifications:
Other:
- Bilingual English/Spanish fluency in speaking, reading, and writing is required for this position.