Job Description

WALK-IN APPLICANTS ACCEPTED

UNION SUPPLY GROUP CORPORATE OFFICE

2500 REGENT BLVD., DALLAS, TX 75261

UNION SUPPLY GROUP

Since 1991, UNION SUPPLY GROUP has been an industry leading provider of commissary goods & services to State, Federal, and County correctional institutions nationwide.

UNION SUPPLY GROUP has immediate openings for PART-TIME DATA/ORDER ENTRY PROCESSORS for our CALL CENTER in Dallas, TX. THIS POSITION IS A COMBINATION OF "HEAVY" DATA/ORDER ENTRY PROCESSING AND PHONE CUSTOMER SERVICE. To be considered for this position, must have data/entry order processing skills/experience and the ability to work in a fast-paced call center. THIS IS NOT A REMOTE/WORK FROM HOME POSITION.

WE ARE ACCEPTING WALK-IN APPLICANTS MONDAY - FRIDAY FROM 9:00 AM - 3:00 PM AT 2500 REGENT BLVD., DALLAS, TX 75261

YOU CAN ALSO APPLY FOR POSITION USING THE LINK BELOW:

HTTPS://WWW.PAYCOMONLINE.NET/V4/ATS/WEB.PHP/JOBS/VIEWJOBDETAILS?JOB=67757&CLIENTKEY=BA82BC7C2F3D9E40BC76C9A6AAEAA979

PURPOSE OF POSITION:

The DATA/ORDER ENTRY PROCESSOR is responsible for “heavy” data/order entry processing, taking inbound customer calls, providing status updates on orders and providing assistance to English and Spanish speaking customers.

ESSENTIAL TASKS:

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Ensure customer satisfaction and provide professional customer support.
• Process customer orders and process payments.
• Encourage customer to purchase additional products.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ability to understand customers’ needs with strong objection/response handling.
• Acknowledging and resolving customer complaints.

POSITION QUALIFICATIONS & EDUCATION REQUIREMENTS:

• 6 MONTHS TO 1 YEAR CUSTOMER SERVICE EXPERIENCE REQUIRED (Call Center or Phone Customer Service Preferred)
• Data/Order Entry Processing experience Required.
• Ability to work in an extremely fast-paced call center environment.
• Bilingual (English/Spanish) is preferred but not required.
• High School Diploma (or GED or High School Equivalence Certificate).
• Comfortable using computers.
• Ability to stay calm with stressed or upset customers

AVAILABILITY TO WORK THE FOLLOWING REQUIRED SHIFT/DAYS:

MONDAY THROUGH FRIDAY - EVENING SHIFT:

• _SHIFT BEGINS AT 5:00PM - 10:00PM OR UNTIL CALL QUE IS COMPLETE _

SATURDAY (MANDATORY):

SHIFT BEGINS AT 7:00 AM - 3:00 PM (DUE TO COMPANY POLICY THAT “EVERY CUSTOMER CALL MUST BE ANSWERED”, THE SHIFT CAN BE 8 ½ + HOURS)

JOB TYPE: PART-TIME

PAY: $16.00 PER HOUR

Job Type: Part-time

Company Description

www.unionsupplygroup.com