Job Description

 FULL-TIME & PART-TIME POSITIONS AVAILABLE

The Customer Service Representative is responsible for answering customers calls, live chats and emails about our products, after-sales calls, as well as taking orders and troubleshooting customer issues. The Customer Service Representative serves as the primary contact with our customers acting as an advocate for their needs, seeking best-fit solutions with a personal touch. The Customer Service Representative is responsible for managing Unique Loom customer satisfaction by providing exemplary proactive and reactive communication. The Customer Service Representative will be assessed by their adherence to Unique Loom’s service values, their passion for service, their obsession with quality, communication skill, professionalism, and drive for personal and professional growth.

RESPONSIBILITIES:

• Providing an outstanding customer experience in each interaction
• Communicating directly with our customers in compliance with the company guidelines via chat, emails and phone calls and other forms of correspondence
• Demonstrating a customer-centric mindset
• Giving general information on a wide array of our floor covering products
• Processing orders directly through live chat, phone, and email
• Providing order status information and shipping information (tracking orders; returns, pick-up, etc.)
• Answering and resolving customer complaints with patience and empathy
• Processing finance requests (processing refund queries, invoice/statement queries)
• Any other duties/projects as directed by Management

Requirements

• Associates or bachelor’s degree (preferred)
• Salesforce experience (preferred)
• Previous experience in call centers (preferred)
• Typing skills: 38+ wpm (required)
• Dependable home internet connection
• Demonstrates patience and empathy
• Professional communication skills (both verbal and written)
• Assertive and positive attitude
• Able to work under pressure at a constant pace for an entire shift, in a fast-paced environment
• Ability to multitask while paying attention to details
• Full-time availability with flexibility to work weekends and holidays
• Technical skills: utilizing multiple computer screens, multiple platforms with speed and accuracy in navigating systems

WHAT WE OFFER:

• Temporarily emote working (Must be in the area of Fort Mill, SC) 
• Bi-weekly pay
• Monthly sales bonuses
• Paid health insurance
• Matching 401k
• Paid time off (after 9 months)
• Paid training
• Career pathways for professional advancement and personal growth

Company Description

-Founded in the United States in 2000. -The founders Jalal Nassri, Jasmine Nassri and Jonathan Nassri strive in creating a workplace that focus and works hard to deliver the best customer service. While creating a fun work environment for our employees. Unique USA Inc. is an e-commerce business for area rugs. Headquarters in Fort Mill, South Carolina, Unique USA ships tens of thousands of rugs worldwide every month from its global network of distribution centers. -This vision dreams an idea began with a very young gentleman named Jalal Nassri in the rug bazaar in Tehran, Iran in the early 1960s. -Jalal Nassri is the visionary and patriarch of the Unique brand. -With over 50 years of experience in the Rug Industry and over 15 years of manufacturing experience, Unique Loom is the fastest growing brand in the Rug Industry providing the best value and selection of contemporary designs at an affordable price. -We provide fully integrated service with offices around the world and factories with dedicated looms and staff that understands the importance of design, quality, and production from both a retail and wholesale perspective. -Our Unique Loom brand of rugs is sold not only on our website www.esalerugs.com, which receives on average 30,000 visitors per day but through our retail partnerships with Wayfair.com, Amazon.com, Overstock.com and other big box retailers such as Walmart.com and Home Depot.com. -We have over 1.5 million square feet of warehouse space in the United States from which we ship over 10,000 rugs per day. -Unique Loom manufactures rugs of all qualities in Turkey, Egypt, Iran, and India.