Job Description
ABOUT THE ROLE
We are looking for our first Customer Support Specialist to join our team at Unit21. You will drive value across our enterprise customer base, assisting with customer integrations, technical support, and helping users derive maximum value from our product.
At Unit21, we pride ourselves on customer obsession. We believe that the single biggest indicator of our product and company's performance is the success of companies we work with. Every part of our team works with this one ultimate objective in mind, and Customer Success takes the lead.
In this role, you will be the face of the company and the first line of contact for day to day customer requests. You will understand their problems, needs, and priorities, drive home solutions, and work with our Customer Success Managers and engineering team to deliver the best customer experience possible. As one of the first few members of our Customer Success team, you will also define repeatable processes and work towards growing a scalable operation for a growing team to come.
As customers are the core of what drives us, Customer Support Specialists play a critical role in ensuring customers consistently receive friendly and helpful support from Unit21. The Customer Success team advocates on behalf of customers while pushing the boundaries of what’s possible with Unit21.
WHAT WE'RE LOOKING FOR
Bachelor’s degree preferred
Ability to work in EST timezone preferred
Love helping people and find it rewarding to solve people’s problems, then you love to proactively use that experience to make the whole service better
Proven ability to communicate complex technical problems in a human tone and customer friendly language
Strong interpersonal skills required to function both in a team environment and to build relationships with our valued customers
Excellent general technical background with demonstrated sound problem solving skills
Excellent verbal and written communication skills
Sense of humor and a sense of adventure
Experience with ticketing systems: Zendesk, Freshdesk, Github, Jira, etc.
ABOUT UNIT21
Unit21 is building a modern software stack that helps companies fight crime, fraud, and money laundering. Our customers range from large fortune 500 companies to high-potential, pre-launch startups.
Unit21 is early-stage, well-funded by Google and other leading VCs, and growing rapidly. Our small team believes deeply in fostering individual ownership, iterative product development, and empathetic communication. There are many challenging problems to solve in this industry, and a huge opportunity for our software to empower companies to define a new method of dealing with suspicious activity on their platforms.
We encourage people of all backgrounds to apply. Unit21 is committed to creating an inclusive culture, and we celebrate diversity of all kinds.