Job Description

UNITED AUTOMOBILE INSURANCE COMPANY (UAIC)was incorporated on March 2, 1989 in Miami Gardens, FL to provide a HIGH QUALITY AND LOW COST INSURANCE product to the non-standard automobile insurance market. The company is family owned and it is one of the largest privately held property and casualty insurance companies in the United States.

UAIC is currently providing auto insurance in multiple states. The key to our growth and success is a COMMITMENT TO PROVIDING QUALITY SERVICE to our agents and customers, disciplined underwriting, and fast and fair claims handling.

CAREER OPPORTUNITY

Become a part of this progressive and energetic company where we pride ourselves in our professional but relaxed atmosphere and recognize the contributions of our employees. UAIC has an immediate opening for a CUSTOMER SERVICE REPRESENTATIVE- UNDERWRITING in our Miami Gardens headquarters.

As an Underwriting Claims Associate you will coordinate day-to-day service and administrative requirements by effectively assessing customer concerns, networking with the appropriate resources and provide creative solutions to customer needs. A viable candidate must able to demonstrate the ability to communicate superior problem solving and issue resolution skills; understands customers’ requirements and maintains up-to-date familiarity with products/services.

RESPONSIBILITIES

• Acts as the first line of phone contact with the Company, answering 75 to 100 calls per day.
• Attends to all questions and inquiries in a courteous and highly professional manner, providing exceptional customer service and developing a rapport with the caller.
• Effectively services the business, including resolving agents' inquiries, complaints, and requests and acts as liaison with underwriting, billing, etc
• Responds to inquiries by understanding the inquiry; reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information and verifying the caller’s understanding of the information and answers.
• Records inquiries by documenting the inquiry and response in the policy accounts.
• Prepares for inquiries by studying products, services, and customer service processes.
• Enters and maintains policy requests received from agents and customers via telephone, fax or email.
• Resolves inquiries quickly and effectively with strong customer service skills.
• Reviews, analyzes and completes endorsement submissions according to established underwriting guidelines.
• Handles cancellations/reinstatements and other miscellaneous policy changes.
• Improves quality service by recommending process changes and identifying new product and service applications

EDUCATION REQUIRMENT

• High school diploma plus minimum of one year experience as a Customer Service Representative, in the insurance industry.
• 220 license preferred.

SKILLS & EXPERIENCE REQUIREMENT

• Proficient in Word, Excel, Windows-based applications and internet usage.
• Must be familiar with forms, procedures, regulations, coverage and business processes for assigned programs.
• Must be able to exercise good judgment and state opinions assertively.
• Must be able to write and speak clearly and concisely and explain the same ideas to people at many different levels, delivering messages in a positive manner.
• Must be able to perform work effectively in a highly intense environment and handle multiple tasks and demands simultaneously.
• Must illustrate analytical skills to identify, gather and organize information.
• Must be able to work independently in a team environment.
• Must be able to perform accurate data entry.