Job Description

BRIEF DESCRIPTION:   

Patients are at the center of business strategies.  The Program Manager is responsible for:  

• Ensuring that KCAs have appropriate resources and operational support required to deliver on both patient and client expectations
• Oversight of the systems development and management
• Identify opportunities and participate in the development of strategies, training tactics and resources required to optimize value of patients
• Working cross-functionally with operations, training, Field Operations Management, and District Managers.

SPECIFIC JOB DUTIES:

Responsible for implementing and maintaining the effectiveness of the program by:

• Supervise the collaboration with internal and client training departments to ensure messaging integrates the defined strategies and is customized to reflect the patient insights associated within supported disease states
• Supervise and manage the field operations support personnel as assigned
• Support the logistical deployment and tracking of the program's issues equipment
• Supervises personnel management during training events
• Supervises and directs Service Provider assigned training resources to ensure strategic approach is in line with program requirements
• This position is also responsible for supervising the execution of a feedback mechanism to assess the value of the program as perceived by the patients on a regular basis, including oversight support
• Collaborate with the Managers and Directors of the Patient Outreach organization to support KPI development, ensure reporting systems are in place and supervise/manage monthly performance updates to the team
• Provide leadership with updates on policy developments and likely impact on patients and service delivery
• Develop and implement a robust plan to facilitate clear communication with Patient Outreach organization
• Attend and support weekly program staff meetings
• Directly supervise and manage assigned systems training, field operations, system escalation personnel and projects as directed

DESIRED SKILLS AND QUALIFICATIONS:

• Bachelor’s degree required
• Knowledge of applicable regulations and standards affecting Pharmaceutical Products (e.g. CFG 210/211, cGMP) specifically 
• Patient Outreach or program experience (2+ years) as Field Manager or higher experience preferred
• Training Management experience preferred
• Must be able to manage multiple tasks and have excellent organizational skills
• Ability to examine business environment and develop/execute in response to market opportunities will be a significant benefit
• Candidate should have a working knowledge of the market including trends and issues as they relate to the patient journey and insights
• Ability to travel (40-50%)
• Ability to lead and drive for results in cross-functional teams
• Strong planning and prioritization skills
• Strong and effective presentation skills; excellent communication skills – both written and verbal
• Initiate and vision: develop strategy and deliver results
• Drive and enthusiasm
• Exceptional interpersonal skills and the ability to build and inspire support for initiatives
• Ability to build and maintain relationships with third parties using good negotiation skills
• Proven success working with or within patient advocacy organization or other patient health-related, communicate focused organizations providing services to targeted populations
• Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
• Five 9/SaleForce.com Database experience preferred