Job Description

When you join the team, you will work with innovative leaders, and you’ll be a part of shaping the future of the campus in the years to come. This position will report directly to the Chief Operating Officer and with a dotted reporting line to the Executive Leadership (President of Canvas) in NY.

For the operations manager role at this organization, it is important to have a can-do attitude, to take pride in the office, and to hone strong communication skills. Yes, the job description of the operations manager is about making the office run smoothly so that everyone can deliver amazing work and results. But it’s also about creating a positive, collaborative, and fun experience that keeps them walking into the office with their best faces forward.

Ultimately, the role of operations manager means being a cultural leader within the company and contributing significantly to the campus experience – whether this be greeting clients in the halls, saying “good morning” to employees in the morning, giving new hires our “grand campus tour,” or planning our next happy hour or offsite event.

For this position the skills you need to be a successful campus operations manager are the abilities to connect with others, adapt to change, and be patient:

The ability to connect – the campus is comprised of individuals with all different experience levels, backgrounds, ages, you name it. As an operations manager, it is important to be able to connect with others on both a professional level (i.e. working on a project together) and personal level (i.e. remembering what a colleague had planned for the weekend and asking how it was). Your job is to make them energized and excited to come to work each day by providing a space that fuels both fun / energy and efficiency!

The ability to adapt – changes happen often and usually when least expected. These changes can be small (it’s 9:00 and there’s a leak in the kitchen and at 10:00 a large meeting in that space) to much larger-scale (planning a bicoastal company-wide meeting in less than a week). Campus life – means predicting needs before they arise.

The ability to be patient – this is probably the toughest transition for many. You’re asked a lot of questions as an operations manager that you may not be used to: “Where do I get a new building pass?” “Why isn’t the air working in my office?” “Can we open the bar?” You may also have to get used to tasks that you aren’t used to at work, like ordering and setting up food for the whole company, calling handymen, re-arranging furniture, making sure the space is tidy, etc. Patience with others and in various situations is a key skill for our office manager.

Ultimately it comes down to you wearing many hats, granting you visibility into many different companies within the campus. And you, more often than not, being the person employees come to for questions, requests and just to chat.

Qualifications

** Some Essential Job Duties & Responsibilities**

• Oversee all aspects of general campus coordination; including coordination with other campus’
• Facilitate campus communications to all companies and employees; understanding and modifying for the nuances for each company
• Coordinate office services, such as ordering & stocking supplies & snacks, sourcing new vendors and obtaining quotes for necessary services
• Maintain campus calendar to facilitate events, vendors, and key meetings
• Manage building card access
• Manage building service needs; including but not limited to repairs & maintenance, correspondences, etc. This will periodically need early or late arrival at the office to be the onsite rep
• Arrange specialized logistics for guest / client: restaurant recommendations / reservations, welcome gifts, etc.
• Organize and maintain an electronic filing system for operations: ability to design and recommend changes to records systems when appropriate
• Work with IT to assist in managing information systems for the campus – hardware, software, desktop/laptop support, internal communications, and video conferencing
• Assist in technical issues employees may experience (i.e. air conditioning, coffee machine)
• Reception duties

** Knowledge, Skills & Abilities**

• Present on the campus, Monday thru Friday, 8:30a – 5:30p (periodic weekends and evenings)
• Excellent interpersonal and customer service skills with the ability to handle difficult situations with diplomacy and tact
• Experience working with diverse businesses and teams in a creative environment with the ability to “manage up and down”
• Superior organizational, multi-tasking, and time management skills, with strong attention to detail
• Excellent written and verbal communication skills
• Demonstrated ability to develop strong relationships and work collaboratively with all levels of individuals inside and outside of the organization
• Ability to use excellent judgment to adjust priorities and be highly adaptable to change as needed in a fast-paced, entrepreneurial and high-pressure environment
• Ability to switch gears/pivot at a moment’s notice
• Excited and motivated with a positive attitude
• 5+ years as an office manager at a company with a minimum of 40+ employees

Additional Information

***** Salary Range: $85,000 - $95,000 salary range

All your information will be kept confidential according to EEO guidelines.

*Actual offer may vary by market location, job-related knowledge, skills and experience.