Job Description

ACE HARDWARE

POSITION SUMMARY:

Provide courteous and helpful customer service, process sales quickly, accurately, and efficiently. Generate new sales, merchandise product, and support the management team with additional duties as needed.

DUTIES & RESPONSIBILITIES:

• Ensure each customer receives outstanding customer service.
• Greet customers as they enter the store.
• Answer customer inquiries via phone.
• Maintain awareness of all promotions and advertisements.
• Accurately and efficiently ring on registers and maintain all cash at registers.
• Issue receipts, refunds, credits or change due to customers.
• Maintain an orderly appearance of the register area and keep supplies stocked.
• Uphold store cleanliness standards.
• Solicit customers to open an Ace Rewards card.
• Execute the daily operational, day-to-day goals and priorities assigned by store management.
• Actively participate in daily huddle meetings.
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
• Be conscious of shoplifting activity.
• Report any safety issues or concerns to management.
• Perform all other duties as assigned by management.

QUALIFICATIONS:

• High School Diploma or Equivalent.
• Knowledge of hardware-related products preferred but not required.
• Previous experience in a retail environment.
• Computer knowledge a plus.
• Excellent customer service skills are a must.
• Excellent communication skills are a must.

PHYSICAL REQUIREMENTS:

• Must be able to lift up to 40 lbs. frequently to load and unload customer orders.
• Must have the ability to stand/walk for long periods of time.
• This position will require an individual to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, bending, crouching, and reaching frequently.