Job Description

JOB RESPONSIBILITIES & DUTIES

· Assists all customer calls with product, pricing or shipping information in a timely manner.

· Answers in a prompt and courteous manner all customer calls.

· Process customer orders within 8 hours from time of receipt.

· Ensure accuracy in our system on customer orders.

· Respond to customer emails either via phone or email and address their concerns within a few hours.

· Check voicemails periodically throughout the day and respond to customers in a timely manner.

· When other departments reach out to CSR with additional information required, please ensure to obtain information and respond within 24hours.

· Informs the shipping department of any orders that need expediting or “special” handling and ensure this information is updated in the system properly.

· Process COD/CIA orders including estimating freight charges.

· Process Credit Card Transactions.

· Help resolve pricing issues on orders with outside reps or customers.

· Work with proper departments to obtain estimated freight charges per the customer request.

· Track shipments per the customer request including PODs when needed.

· Maintain, track and allocate backorders including air shipments.

· Coordinate with CSM on items that are going to be discontinued, change of value class and communication to sales for updating the website and AS400 system.

· Processes all catalog orders for sales representatives and customers upon request.

· Assists with processing Jimway sales orders.

· Assists supervisor when needed with quote maintenance, chargebacks, program updates, writing procedures and miscellaneous duties as the need arises.

· Daily filing of pick list, invoices, and credit/debit memos.

· Maintains a clean, safe and unobstructed workspace.

· These duties are not exclusive and with consideration of the job requirements and employees skills, this job description can be added to or taken away at the discretion of the employee’s immediate supervisor.

Company Description

Staffing Agency Located in CA.