Job Description

We are hiring a Costumer Service Representative for a logistics company .

Candidates must have logistics costumer service experience.

The Customer Service Representative (CSR) is the primary contact for order processing and is the internal pivot point for the customer to the various departments in the warehouse. The CSR will respond to customer inquiries and handle complaints and questions in a prompt, courteous and effective manner.

AREAS OF RESPONSIBILITIES ARE NOTED BELOW. OTHER DUTIES WILL BE ASSIGNED AS REQUIRED.

DUTIES AND RESPONSIBILITIES – COMMUNICATION

• Use a positive and friendly tone of voice for all phone calls.
• Speak clear and at a rate where easily understood.
• Provide a positive customer service experience to build loyalty with Flex Logistics.
• Compose emails that are easily understood by the reader using correct punctuation and grammar.
• Respond to emails providing updated information and clear answers to customers” questions.

DUTIES AND RESPONSIBILITIES – JOB

• Review purchase orders and bills of lading from previous day. Close out orders and provide information to customer service assistant for processing to the customers.
• Provide customers with accurate information regarding receipt, storage or shipment of their product.
• Input customer orders into WMS and ensure information is accurate.
• Review customer orders in WMS and on the Outbound Calendar to insure ship dates are accurate and all products were shipped as requested by the customer.
• Prepare and release wave orders to the operations department.
• Prepare billing prelims by printing invoices and provide to accounting.
• Review open order report; check on orders that have been released, but are not pulled for shipment, and verify status with warehouse personnel and the open order report.
• Contact the customer when stock is depleted for an order. Confirm with the customer for authorization to ship the order short.
• Complete online routing for the assigned accounts and insure any required compliance documents are noted.
• Submit a request for a cycle count task through the WMS that is received directly on the inventory control RF unit.
• Contact carriers to make arrangements for pick up times.
• Follow up with the Value Added Department regarding compliance orders to ensure ship dates/times are achieved.
• Compile and print data for billing purposes; verify that all charges are accounted for checking against the work order billing sheet, the compliance check sheet, and the customer”s bill of lading.
• Email a thorough explanation and photo(s) to the customer when their product is damaged.
• Enter work orders for destruction or re-packing depending on the requirements of the customer.
• Communicate with the Outbound Supervisor any changes with orders or ship dates.
• File documents according to company standards.
• Perform tasks following company Standard Operational Procedures

EDUCATION/EXPERIENCE/SKILL:

• High School Diploma/GED
• 2-3 years of customer service experience
• Ability to perform mid-level math calculations (subtract, add, divide, multiply)
• Efficient data entry and typing skills (35 wpm)
• Ability to work well with others, calmly handle stressful situations and multi-task

· Familiar with E.D.I (Electric Transactions for inbound and outbound orders)

· Familiar with Units of measure

· BOLs

· WMS

· Routing order/containers

· Experience with Vendor Portals

WE ARE LOOKING FOR SOMEONE WHO:

• Can build and maintain relationships between Flex Logistics and our customers
• Is self-motivated
• Has the ability to work in a team environment and can bounce back and forth between multiple tasks
• Has Warehouse Management System experience; Synapse knowledge is preferred

PREFERRED KNOWLEDGE:

• Experience with Retail/Vendor Compliance Programs
• Knowledge of Synapse

REQUIRED SKILLS AND EXPERIENCE:

• Excellent communication skills
• Intermediate Computer Skills (Excel, Word, Outlook)
• Prioritize tasks and attention to detail
• 3+ years of customer service experience
• Identify and resolve problems with a sense of urgency

PHYSICAL AND ENVIRONMENTAL ELEMENTS:

Work is conducted primarily in an office environment. Employee will use a computer, telephone, and other electronic