Job Description

Job Description

SUMMARY

The Operator is responsible for the day-to-day call center functions, ensuring that both our interpreters and clients are connected in a timely manner, while maintaining Operator performance expectations. This role will handle various tasks including taking in-bound calls, collecting and verifying client data and transferring calls to an over-the-phone interpreter.

ESSENTIAL DUTIES + RESPONSIBILITIES

• Answer in-bound calls

• Collect and verify client data; including access codes, employee identification, reference numbers, and various other data as needed.

• Act as a back-up for interpreters; Interpreting calls,

• Ensure quality of phone lines and connection between all parties

• Complete operator reports using Adminica system to ensure all problems are notated for future reference

• Other duties as may be reasonably requested

EDUCATION, EXPERIENCE + SKILLS

• Bilingual, preferred, not required
• Able to work flexible hours; including evenings and weekends
• Proven skills utilizing computer systems including Microsoft Suite
• Strong customer service skills
• Excellent communication skills, both written and verbal
• Energetic self-starter who takes initiative and creative approach to problem solving

Job Types: Full-time, Part-time