JOB SUMMARY

Be able to engage with guests in a professional and upbeat manner. To ensure the cleanliness of all public areas including restrooms, corridors, lobby, game-room and hotel offices.

SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES

• Maintains supply levels in the public areas, i.e. pads and pencils, toilet paper, and Kleenex. • Maintains and cleans all public restrooms, checking twice each hour. • Makes routine checks of all public areas to ensure cleanliness. • Dusts all décor items and tables, lamps, and ledges in all public areas and corridors. • Maintains the cleanliness of all windows, glass, and doors in public areas. • Checks guest elevators, cleans carpets, and polishes brass as necessary. Maintains elevator tracks. • Performs cleaning tasks in public areas, including vacuuming, sweeping, moping, and collecting garbage. • Assists guests and other staff members as needed.

Management reserves the right to change and/or add to these duties at any time.

Required Skills

PERSONALITY/ATTITUDE REQUIREMENTS

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work. • Must be self-motivated and disciplined. • Must be able to prioritize and complete work assignments on a timely basis. • Must maintain strict confidentiality and judgment regarding privileged information. • Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated. • Must be willing to constantly improve. • Must have professional appearance with good personal hygiene. • Must promote and support a “team” work environment by cooperating and helping co-workers. • Must adapt to changes easily. • Must tolerate a fast-paced, hectic environment. • Must show appreciation to others. • Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Able to display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated. • Able to hear, see and speak. • Able to speak, read and write English. • Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees. • Must have manual dexterity necessary to complete all job duties. • Able to sit and/or stand for long/short periods. • Able to maintain good personal hygiene. • Able to get along with other employees to work out problems and resolve conflicts. • Able to comprehend instructions and retain information. • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays. • Able to tolerate a fast-paced, hectic environment. • Able to be flexible to handle frequent changes in priorities. • Able to prioritize tasks and complete assignments on time. • Able to tolerate temperatures of 0 to 100 degrees. • Able to work outdoors. • Able to thoroughly clean public areas of the hotel. • Able to assist guests as needed. • Must be able to lift/push/pull at least 20 lbs.

Required Experience

EDUCATIONAL AND EXPERIENCE REQUIREMENT

• Requires basic employment skills in clerical, service, or manual areas.
• Must be 18 years of age.
• Minimum of less than six months job-related experience.
• Basic computer knowledge and usage preferred.
• Must pass a pre-employment background check and drug test.

PERSONALITY/ATTITUDE REQUIREMENTS

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work. • Must be self-motivated and disciplined. • Must be able to prioritize and complete work assignments on a timely basis. • Must maintain strict confidentiality and judgment regarding privileged information. • Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated. • Must be willing to constantly improve. • Must have professional appearance with good personal hygiene. • Must promote and support a “team” work environment by cooperating and helping co-workers. • Must adapt to changes easily. • Must tolerate a fast-paced, hectic environment. • Must show appreciation to others. • Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Able to display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated. • Able to hear, see and speak. • Able to speak, read and write English. • Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees. • Must have manual dexterity necessary to complete all job duties. • Able to sit and/or stand for long/short periods. • Able to maintain good personal hygiene. • Able to get along with other employees to work out problems and resolve conflicts. • Able to comprehend instructions and retain information. • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays. • Able to tolerate a fast-paced, hectic environment. • Able to be flexible to handle frequent changes in priorities. • Able to prioritize tasks and complete assignments on time. • Able to tolerate temperatures of 0 to 100 degrees. • Able to work outdoors. • Able to thoroughly clean public areas of the hotel. • Able to assist guests as needed. • Must be able to lift/push/pull at least 20 lbs.