The United Nissan Service Advisor has the opportunity to interact with thousands of Customers to build Customer loyalty by developing trust and ensuring confidence in Forman Automotive Network as a caregiver for their vehicle safety and reliability. This role requires someone who is passionate about taking care of the Customer and helping him or her turn an unpleasant event into a positive experience. This role requires juggling many Customers, priorities, communication and follow-up throughout the day.

Responsibilities

Who Would I Interact With?

You will interact daily with Customers, Technicians, Parts Associates, Cashiers, Service Manager, Sales Associates and Managers.

Your day-to-day responsibilities!

• Setting, confirming and preparing for appointments with customers to expedite their service experience
• Greeting customers in a timely and friendly manner
• Providing an exceptional customer experience to drive loyalty
• Determining vehicle needs based on customer information and a vehicle walk-around
• Using a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle
• Producing repair orders for customers with full transparency including cost and time estimates
• Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
• Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
• Setting and achieving targeted sales goals
• Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information
• Creating a great vehicle delivery experience for the Customer
• Following up with Customers to ensure satisfaction

How will I know if I am successful?

The performance of a Service Advisor is measured by achieving:

• Targeted sales goals
• Targeted Customer Satisfaction Index

What are the requirements for this job?

• High School diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Prior sales experience preferred but not required
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid in-state driver's license and have and maintain an acceptable, safe driving record